Foreign Exchange (FX) Applications Support Sr Analyst - AVP

Citi • Irving, TX

2d • $96,400 - $144,600 • Onsite

About The Position

The FX application support group provides technical and business support for Citi’s Forex trading business. Products supported include G10 FX and FX Derivative products. The FX application is a business critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce , Trade Processing, Risk & Derivatives. In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai , Pune , Bahrain to ensure 24 x 6.5 coverage of the application. As a member of the Support team – you will be required to provide on-site cover during EMEA hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

Requirements

• Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
• Working knowledge of Python Scripting
• Demonstrable track record of hands-on application support experience in a global markets related business.
• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques and adopting AI.
• Strong analytical skills & attention to detail
• Positive attitude and keen to learn.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

Nice To Haves

• Monitoring and Observability tools like ITRS, Grafana, Splunk
• Job scheduling tool such as, Autosys.
• Issue tracking and reporting using tools such as Service Now
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Responsibilities

• Provide user support for mission critical trading system used by trading desks and operations.
• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Build and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed