Foreclosure Processor

Mackie Wolf Zientz Mann • Franklin, TN

1d • Onsite

About The Position

This is a full-time position that requires the employee to work in the office, located in the Cool Springs area. The role involves accurate and timely data entry into the firm’s case management system. Responsibilities include corresponding with debtors and firm clients via telephone and written communication, responding to client inquiries, and providing counseling on foreclosure, eviction, and bankruptcy referrals. The position also requires accessing client websites to request and upload documents, and updating case statuses.

Requirements

• Accurate and timely entry of data in the firm’s case management system
• Correspond with debtors and firm clients through telephone and written communication
• Respond to client inquiries and provide counseling to clients regarding setup of foreclosure, eviction and bankruptcy referrals
• Access client websites to request documents, upload documents and update the client’s website with accurate information regarding status of case setup of foreclosure, eviction and bankruptcy referrals

Responsibilities

• Answer debtor inquiries via telephone or email and respond in a timely, accurate and professional manner.
• Provide timely and accurate responses to client inquiries.
• Ensure all required information is properly entered into the firm’s case management system and client websites in a timely and efficient manner.
• Identify and request from the client any missing documents and/or data needed for the referral intake process.
• Follow-up timely on previous missing document or data requests that are needed for the referral intake process.
• Performs all other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed