Fordham Road Practice Facility Monitor

Berklee College of Music•Boston, MA

2d•Onsite

About The Position

The Fordham Road Practice Facility Monitor supports the day-to-day operations of Berklee College of Music’s practice facility in Allston, Massachusetts. The role provides customer service to the Berklee and Boston community, responds to walk-in inquiries and calls, assists with reservations, monitors facility access and use, and performs light clerical and equipment-related duties. The position requires familiarity with Berklee buildings and classrooms, basic school information and office operations, and a personable, friendly approach to frequent social interactions and multitasking. Applicants must provide a cover letter and résumé; hired employees must attend a training session. The hourly rate is $16.45.

Requirements

Must be a current student at Berklee College of Music or Boston Conservatory at Berklee.
Must be enrolled at least half-time in a degree-, diploma-, or certificate-seeking undergraduate or graduate program, except during summer when the student must be pre-registered for the upcoming fall semester.
Must have a valid United States Social Security Number.
Must maintain valid visa status, if applicable.
Must have a minimum 2.0 cumulative GPA; first-semester students may work before an official GPA is available.
Must be in good disciplinary standing and located in the United States.
Federal Work Study students may apply.
Knowledge of basic school information and office operations, and familiarity with Berklee buildings and classrooms.
Personable and friendly, with the ability to multitask in a socially interactive role.
Respectful, positive, able to work well with others, and able to take directions.
Able to move equipment weighing up to 50 pounds.
Applicants must provide a cover letter and résumé; if hired, they must attend a training session.
Punctuality, reliability, and availability to work weekends are required.

Nice To Haves

Availability to work weekends and nights, with flexibility to come in on short notice.
Six months to one year of experience in customer service, management, scheduling/logistics, or inventory maintenance.
Experience with PA setup, live sound engineering, monitoring, or stage technology.
Living near the Allston facility and using the facility regularly would be ideal.

Responsibilities

Staff the front desk and monitor entry into the facility.
Check students’ IDs and confirm reservations in the online database.
Provide directions and information about the facility and answer incoming calls.
Assist students with booking or extending reservations.
Monitor online reservations on AAOF and for practice rooms.
Log and track borrowed equipment in the database, and ensure loaned equipment is returned in good working order.
Conduct hourly rounds and normalize rooms between reservations, close doors, and check equipment.
Troubleshoot issues with PA systems and amplifiers.
Move equipment when necessary, up to 50 pounds.
Perform light clerical duties and other assigned tasks.
Report needed equipment repairs and student concerns to the staff supervisor.
Represent Berklee respectfully and positively, work well with others, and follow directions on tasks and projects.