Automotive Ford Service Director
About The Position
Jones Ford is seeking an experienced Service Director to join our team in Buckeye, AZ. We are looking for a proven dealership leader with previous Ford experience and at least 2+ years of experience as a Service Director. This is an excellent opportunity for an experienced automotive fixed-operations professional who knows how to lead teams, improve service department performance, maximize profitability, and deliver an exceptional customer experience. If you're ready to take the next step with a dealership that values leadership, teamwork, and long-term growth, we'd love to hear from you.
Requirements
- 2+ years of experience as an Automotive Service Director REQUIRED
- Previous Ford dealership experience REQUIRED
- Proven leadership experience within an automotive dealership
- Strong understanding of dealership fixed operations
- Demonstrated ability to improve service department performance and profitability
- Strong knowledge of automotive service operations, workflow, and repair processes
- Excellent leadership, communication, and organizational skills
- Strong customer service and conflict-resolution abilities
- Ability to manage multiple priorities in a fast-paced dealership environment
- Proven ability to coach, motivate, and hold a team accountable
Nice To Haves
- Experience As: Ford Service Director
- Automotive Service Director
- Fixed Operations Director
- Service Manager
- Ford Service Manager
- Fixed Operations Manager
- Automotive Service Department Manager
- Ford Fixed Operations Manager
Responsibilities
- Lead and oversee daily operations of the Ford service department
- Develop and motivate Service Advisors, Technicians, and support staff
- Monitor department performance, profitability, CSI, and productivity
- Establish and maintain service department goals and performance standards
- Ensure exceptional customer satisfaction throughout the service experience
- Work closely with the Parts and Sales departments to maximize dealership efficiency
- Monitor technician productivity, workflow, and repair order completion
- Review department financial performance and identify opportunities for growth
- Ensure compliance with Ford manufacturer standards and dealership policies
- Recruit, train, coach, and develop service department employees
- Resolve escalated customer concerns professionally and efficiently
- Maintain a safe, organized, and productive service operation
- Analyze department processes and implement improvements when needed
Benefits
- Competitive compensation based on experience
- Medical Insurance
- Dental Insurance
- 401(k) Plan
- Paid Holidays
- Paid Sick Time
- Closed Sundays
- Employee discounts on vehicles and service
- Positive and professional team environment
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
