FOQA Program Manager
About The Position
At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day. As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value. Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us. Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details. Depending on role and eligibility, available benefits and programs may include: Medical, dental and vision coverage 401(k) retirement savings options Paid holidays, vacation time and sick time Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability Buddy passes, based on eligibility and program rules Travel-related discounts and employee discounts on select products, services and vendors Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more. We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.
Requirements
- Bachelor’s degree or equivalent combination of education and airline operations experience.
- Minimum 5 years of aviation safety, flight operations, FOQA, SMS, ASAP, or related operational experience.
- Experience analyzing aviation safety data, identifying trends, preparing reports, and supporting corrective actions.
- Operational familiarity with Flight Operations, Dispatch, Inflight, Maintenance, Training, and airline safety programs.
- Working knowledge of SMS principles, risk management, safety assurance, safety reporting, and safety promotion.
Nice To Haves
- Experience with FOQA/FDM software such as Teledyne AirFASE, CEFA, or similar systems preferred.
- Working knowledge of Teledyne AirFASE, CEFA, ProSafeT, or similar aviation safety data/reporting systems preferred.
- Understanding of Crew Resource Management, aviation human factors, and fatigue risk management.
- Excellent written, verbal, presentation, facilitation, and instructional skills.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple priorities, maintain confidentiality, protect sensitive safety data, and collaborate effectively with operational departments.
Responsibilities
- Lead and manage the FOQA program, including administration, governance, data protection, continuous improvement, and SMS alignment. (25%)
- Facilitate FOQA Monitoring Team activities, including event review, meeting coordination, documentation, recommendation tracking, and stakeholder follow-up. (20%)
- Oversee FOQA data collection, validation, analysis, and reporting to identify hazards, monitor safety performance, and support risk-based decision-making. (20%)
- Develop safety trend analyses, studies, reports, and presentations to communicate emerging risks and support proactive mitigation. (15%)
- Coordinate corrective actions and safety recommendations with operational departments to ensure FOQA findings are assessed, addressed, and monitored. (10%)
- Support SMS, safety assurance, and safety promotion initiatives by integrating FOQA insights into communications, briefings, training support, and continuous improvement efforts. (10%)
Benefits
- Medical, dental and vision coverage
- 401(k) retirement savings options
- Paid holidays, vacation time and sick time
- Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
- Buddy passes, based on eligibility and program rules
- Travel-related discounts and employee discounts on select products, services and vendors
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What This Job Offers
Job Type
Full-time
Career Level
Manager
