Foodservice Customer Service & Sales Support Coordinator

North Coast Seafoods•Boston, MA

10d•Onsite

About The Position

The Foodservice Customer Service & Sales Support Coordinator supports our Food Service division by serving as the primary daytime administrative and customer service resource for the department. This position plays a critical role in ensuring exceptional customer service while supporting daily order processing, inventory communication, pricing updates, shipping administration, and coordination between customers, sales, production, shipping, trucking, and logistics. This role serves as the communication hub for the daytime HRI operation by responding to customer inquiries, processing customer orders, coordinating information between departments, and helping ensure orders are processed accurately and delivered on time.

Requirements

2+ years, experience in an order entry, shipping, or logistics position
Experience in food manufacturing; seafood or meat processing a plus
Experience working with ERP or inventory management systems (NAV/Microsoft Dynamics experience preferred)
Proficient with Microsoft Office Suite with emphasis on Excel
Strong organizational and multitasking skills with the ability to prioritize changing workloads
Strong written and verbal communication skills
Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time
Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support
Strong customer service skills with a professional and solution-oriented approach
Ability to build positive working relationships across departments
Strong attention to detail and commitment to accuracy
Ability to work independently while supporting a collaborative team environment

Nice To Haves

Experience working in a fast-paced environment, preferred

Responsibilities

Answer incoming customer and internal phone calls and direct inquiries appropriately while providing exceptional customer service
Receive, review, enter, and confirm all incoming and scheduled customer orders submitted by phone, email and other communication channels, daily
Serve as the primary daytime point of contact for customer service questions, order status updates, product availability, and general order support
Communicate effectively with the Foodservice sales team, production, shipping, trucking, logistics, and purchasing departments to ensure customer needs are met
Organize and communicate daily on-hand inventory availability for the Foodservice
Prepare and distribute daily inventory availability reports to the Foodservice Sales Team
Process all UPS/FedEx shipments and prepare associated shipping documentation
Generate daily batch reports and picking documentation for Foodservice customers
Process employee seafood orders for daily pickup
Perform data entry and maintain accurate customer, pricing, inventory, and order records
Print picking tickets and perform ship confirmation functions as needed
Assist with completion of overnight ship confirmation paperwork and order reconciliation when opening the department
Support the shipping and logistics teams by assisting with short product coordination and communication between production, picking, trucking, and sales to help fulfill customer orders and meet delivery schedules
Assist in identifying order discrepancies and work collaboratively with internal departments to resolve issues quickly
Perform routine administrative duties including reporting, filing, and system maintenance
Maintain adherence to customer order deadlines, delivery schedules, and company service standards
Other duties as assigned