Customer Support Coordinator
About The Position
Boot Solutions is seeking a friendly, organized, and customer-focused Customer Support Coordinator to serve as the primary point of contact for our customers. This role combines customer service, administrative support, and production coordination to ensure every customer receives timely, knowledgeable assistance throughout their Boot Solutions experience. You'll answer phone calls, respond to customer messages, coordinate production workflow, organize incoming orders, and help keep daily office operations running smoothly. You'll work closely with multiple departments to ensure orders move efficiently from customer inquiry through production and fulfillment. Daily responsibilities include managing customer communication, tracking orders, scheduling workflow, maintaining accurate customer records, assisting with office administration, and providing general operational support. This position is ideal for someone who enjoys problem-solving, thrives in a collaborative environment, and takes pride in delivering an outstanding customer experience.
Requirements
- Excellent written and verbal communication skills
- Strong customer service experience
- Professional and confident communicator
- Highly organized with exceptional attention to detail
- Comfortable multitasking in a fast-paced environment
- Ability to learn bootfitting concepts and product knowledge
Nice To Haves
- Administrative, receptionist, or office support experience preferred
- Experience with order management, scheduling, CRM software, or customer databases is a plus
- Ski industry or bootfitting experience preferred, but not required
- Startup mindset with the flexibility to adapt as processes evolve
Responsibilities
- Answer phone calls
- Respond to customer messages
- Coordinate production workflow
- Organize incoming orders
- Keep daily office operations running smoothly
- Work closely with multiple departments to ensure orders move efficiently from customer inquiry through production and fulfillment
- Manage customer communication
- Track orders
- Schedule workflow
- Maintain accurate customer records
- Assist with office administration
- Provide general operational support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
