Food to Freedom Operations Coordinator

Booker T Washington Community Service Center•San Francisco, CA

87d•Onsite

About The Position

The Booker T. Washington Community Service Center (BTWCSC) is seeking an operationally-driven Food to Freedom Operations Coordinator to support its mission of empowering the community through services and support for self-sufficiency. This role will execute the operational requirements for robust community food procurement and distribution programs, including daily community meals, CSA boxes, and weekly Friday Fresh markets. The coordinator will ensure the safe distribution of high-quality, nutritious food, applying best practices in food safety, health, and nutrition with a participant-centered approach. Responsibilities include timely and accurate collection, reporting, and filing of program data, both client-focused and operations-focused, such as enrollments, service logs, and program evaluations.

Requirements

3+ years of experience in food, agricultural production, restaurant, grocery retail or hospitality experience in a fast-paced setting, preferably in an operations position.
HS diploma or equivalent is required.
Proven experience in relevant food operations tasks such as receiving, inventory management, safe food practices and compliance.
Reliable, punctual, adaptable, and able to create an independent work plan with guidance and feedback from the supervisor.
Demonstrated ability to complete administrative work including, but not limited to, data entry and client communication tasks in a timely, accurate, and organized manner.
Strong ability to communicate effectively and professionally with staff, clients, volunteers, and community members.
Demonstrates professionalism, socioemotional intelligence, and integrity.
Excellent verbal, writing, and comprehension skills.
Google Suite, MS Excel proficiency required.
Must be 18 years of age or older.
Must have the ability to demonstrate and/or show competency in serving clients and being a positive role modeling through all interactions with program participants.
Must have the ability to demonstrate and/or show competency to meet program goals as outlined in the BTWCSC Policies and Procedures Manual.
Must have the ability to demonstrate and/or show competency to keep confidences, loyalties and practice professionalism.
Must have the ability to demonstrate and/or show competency to be reliable and dependable.
If 21 years old, able to drive safely and within the required posted speed limit, have a valid license, current insurance, and a clean driving record; able to pass a defensive driving course.
Must pass CPR/AED/1st Aid certification by an approved provider within 3 months from original date of hire and maintain while employed.
Work a flexible schedule to meet Center needs.
Exercise mature judgment and sound decision making.
Learn, follow and enforce BTWCSC guidelines related to internal policies.

Nice To Haves

Experience in direct service and/or client management is preferred.
Demonstrated experience with the outreach and engagement of diverse populations with racially and culturally-responsive services and programs, highly preferred.
Lived experience with Black/African-American communities and/or communities of color and/or navigating housing insecurity and/or the justice system highly preferred.
Strong preference for candidates with experience in managing and/or implementing inventory management systems.
Experience working with food programs is highly desired.
Experience working with a variety of age groups (youth to senior) is highly desired.

Responsibilities

Execute the daily operations of all food programs and events under the direct supervision of the Food Operations Manager and in coordination with the Food Justice Liaison(s) and Specialist(s).
Follow and implement all SOPs and policies regarding inventory management, ordering, distribution, volunteer coordination, and food safety.
Provide consistent communication and feedback on actionable improvements and changes to the operational and administrative systems of the Food to Freedom Program.
Leverage strong customer service experience skills to manage client needs, complaints or issues expediently, provide follow-up staff training, and implement needed system/process improvements.
Coordinate food receiving, distribution, and food rescue schedules with vendors, staff, and the Operations team to support seamless logistics.
Support and maintain all processes regarding food supply, including receiving, storage, rotation, and distribution in accordance with health and safety regulations. Prioritize zero-waste practices.
Conduct regular inventory checks and ensure compliance with expiration dates, storage standards, and sanitation protocols.
Follow all procedures to ensure facility readiness, equipment maintenance, and compliance with state and local health codes.
Support menu planning and culturally relevant food programming in partnership with mission-aligned chefs and nutrition professionals.
Implement protocols around food use and disposal.
Work with the Programs and Operations Team to maintain food-safe and clean operations regarding kitchens, food related supplies and storage.
As directed, provide cross-trained support for the Food Engagement & Education team including, but not limited to tasks regarding outreach, intakes, evaluation, and education support.
Collect, record, and maintain all client-based and site-based service touchpoint data into both internal and external database systems (paper and digital formats) in an organized, accurate, and timely manner. Responsible for all client and participant enrollments, service touchpoints, and disenrollment.
Track and provide actionable insights into the Food to Freedom program and community trends based on verifiable quantitative and qualitative information gathered before, during, and after service operations.
Implement evaluation activities approved by the Food Operations Manager and Food Engagement & Education Manager which measure the impact of food distribution on family stability, health, and food security.
Coordinate and collaborate with the Food Operations Manager, Food Engagement & Education Manager and Data Operations team members to ensure accurate and timely data collection and reporting workflows.
Contribute to identifying and implementing actionable systems solutions through operation protocols or tools related to equitable food access.

Benefits

100% employer covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
Workers compensation
Employee assistance program
Monthly wellness benefit after 90 days
Access to daily meals
Commuter benefits
Life and disability insurance
401(k) with employer contribution
Professional development opportunities, including conferences, seminars, webinars, and trainings