Food Services Associate - Administrative Services - Akron FirstEnergy Headquarters

FirstEnergy • Akron, OH

20h • Onsite

About The Position

The Food Service Associate is responsible for the daily operation and ownership of the café grill station, supporting breakfast and lunch service in a fast-paced, high-volume environment. This position performs food preparation, short-order cooking, menu execution, inventory management, and sanitation functions while ensuring compliance with food safety regulations and company standards. The Food Service Associate delivers high-quality food and exceptional customer service, maintains an organized and efficient workspace, and contributes to the overall success of café operations through teamwork, initiative, and sound decision-making. The successful candidate will demonstrate a commitment to safety, operational excellence, continuous learning, and FirstEnergy's Core Values and Behaviors.

Requirements

• High school diploma or GED required.
• Minimum of two (2) years of food service, culinary, hospitality, catering, or related experience required.
• Experience preparing and serving breakfast and lunch items in a fast-paced, high-volume food service, restaurant, cafeteria, or catering environment preferred, with the ability to maintain quality, consistency, and customer service standards during peak service periods.
• Intermediate knowledge and application of food service fundamentals, including: Food safety and sanitation, Inventory management and product rotation, Procurement practices, Customer service, Knife skills and food preparation techniques, Personal hygiene standards.
• ServSafe Manager Certification required or must be obtained within six (6) months of hire.
• Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to research recipes, contribute to menu development, and remain informed of culinary and food service trends.
• Demonstrate a continuous learning mindset and commitment to personal and professional development.
• Ability to work effectively both independently and as part of a team.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Demonstrated ability to address customer concerns professionally and provide appropriate solutions.
• Ability to consistently produce high-quality, accurate work while meeting established deadlines and operational expectations.
• Ability to perform physical job duties, including bending, stooping, lifting up to 50 pounds, and standing or walking for extended periods of time.
• Demonstrated commitment to maintaining a safe work environment and supporting a workplace of respect, appreciation, and acceptance for everyone.

Responsibilities

• Take ownership of daily grill station operations, including: Breakfast and lunch grill setup, preparation, and backup production. Preparing and serving made-to-order breakfast and lunch items with a focus on safety, quality, consistency, and efficiency. Planning, ordering, and executing daily breakfast and lunch specials. Monitoring inventory levels and communicating product needs to leadership. Maintaining a clean, organized, and customer-focused work environment that complies with FDA Food Code regulations and company standards. Properly storing, rotating, labeling, and dating food products. Performing end-of-shift shutdown procedures and thoroughly cleaning all grill equipment and work surfaces.
• Proactively support leadership and coworkers by following established procedures and contributing to overall café operations and team success.
• Demonstrate commitment to FirstEnergy's Core Values and Behaviors through daily work activities while fostering a safe, respectful, and inclusive workplace.
• Consistently demonstrate a strong sense of urgency in meeting customer expectations, operational goals, and service timelines.
• Manage multiple daily responsibilities and assignments while maintaining quality, accuracy, and efficiency.
• Exercise sound judgment and problem-solving skills by developing recommendations, addressing customer needs, and identifying opportunities for process improvement.
• Provide exceptional customer service by interacting professionally and courteously with customers, coworkers, and vendors.
• Assist with receiving deliveries, inventory management, product rotation, procurement activities, and food production as needed.
• Maintain adherence to all food safety, sanitation, and workplace safety requirements.

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED