PT Food Service Worker

Ivy Tech Community College • Indianapolis, IN

4d • Onsite

About The Position

This position involves performing efficiently and effectively within the Hospitality Administration functions of the Lab Resources area, Courses Restaurant or Bakery Café or Courses Catering. The role requires demonstrating strong customer service and/or student advocacy through a positive attitude, adaptability, strong problem-solving skills, and a desire to support student success. The employee will engage in behaviors that create an inclusive environment where all people are valued and supported. This role requires getting to the root cause of problems to solve them quickly and professionally, maintaining scheduled hours, and being willing to step into various roles as needed, including front of house, back of house, or events that may require lab tech assistance.

Requirements

• Minimum of having successfully completed HOSP 101 and HOSP 102 within the Hospitality Administration curriculum.
• Must have the required student uniform and tool kit.
• Must be a student in good academic standing or a Hospitality Administration graduate.
• Reliable with the ability to maintain scheduled hours.
• Willing to step into any role outside of receiving and assist with front of house, back of house, or events that may require lab tech assistance.
• Must wear the required uniform: Ivy Tech polo, black pants, slip-resistant shoes, and a lab coat when prepping or around food prep, and must wear a hat when in labs or around food.
• No jewelry, earrings, etc.
• Must adhere to ACF standards and Marion County Food Code.

Nice To Haves

• Demonstrate strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving, and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for a student or instructor, or an internal or external customer, and get to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.
• Teachable - Has the ability to learn front of house processes and service techniques.
• Service - Provides for the service needs of our guest using our outlined service techniques.
• Cleaning and maintenance - Cleans appropriate any service/kitchen area as needed.
• General - Is willing to accept any responsibility.
• Skill - Is able to maintain a service area on his or her own without supervision or direction. i.e. Host Stand, Bar, Station in Dining Room.
• Knowledge - Has a basic understanding of event setups and operation.
• Client Contact - Presents the appropriate professionalism to meet with clients.

Responsibilities

• Utilize proper ServSafe practices in receiving and labeling, and storing of all food products and supplies.
• Monitor lab equipment and storage areas for cleanliness, sanitation, and functionality, reporting equipment failures promptly.
• Receive deliveries and organize food products and supplies.
• Coordinate lab supplies with class cart requisitioned products in a timely, safe, and efficient manner.
• Report shortages of requisitioned product to the lab supervisor or the purchasing agent.
• Clean, organize, and maintain culinary/baking labs in the Hospitality Administration Department.
• Complete food prep as directed by lab supervisor or other lead staff.
• Assist with front-of-house set-up or tear down for restaurant service or catered events.
• Assist with garden prep, harvesting, and watering (seasonally required).
• Keep up to date on Ivy Lead e-learnings.
• Provide customer service by being welcoming and prioritizing guest needs.
• Learn and execute front-of-house processes and service techniques.
• Serve guests using outlined service techniques.
• Clean and maintain service/kitchen areas as needed.
• Accept and perform any assigned responsibility.
• Maintain a service area independently (e.g., Host Stand, Bar, Dining Room Station).
• Understand basic event setups and operations.
• Present professionalism when interacting with clients.

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
• Fee remission for employees, spouses, and legal dependents.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree