Food Service Worker II

Mass General Brigham•Newton, MA

2d•$18 - $24•Onsite

About The Position

The Food Service Worker II serves meals to patients at Newton-Wellesley Hospital and supports the hospital’s Room Service program. The role ensures patient meals and dietary substitutions comply with diet orders, helps patients use the meal-ordering system, enters orders in CBORD, and coordinates with patients, families, nursing staff, and Nutrition and Food Service colleagues to address meal-service needs and concerns. The position also delivers nourishments, retrieves completed meals, records calorie-count information, and helps maintain nourishment kitchens. This includes monitoring and documenting temperatures, restocking supplies according to established par levels, rotating perishables, and keeping kitchens clean and organized. The worker may also help load and transport food trucks and performs other duties as requested.

Requirements

Knowledge of food service kitchens, including safety and cleanliness standards.
Strong communication skills, including the ability to read and understand English and communicate clearly and professionally in writing and verbally.
Ability to comprehend information and take appropriate action quickly.
Ability to work independently, complete assigned tasks safely and correctly, and manage time effectively.
Ability to follow instructions.
Excellent customer service skills, initiative, and ownership of concerns, with appropriate follow-up.
Flexibility, a strong work ethic, and commitment to team members and patients.
Computer literacy, including speed and accuracy and the ability to learn and use new computerized systems.
Excellent organizational skills and ability to multitask accurately while maintaining customer-service standards.
Neat, professional appearance.

Nice To Haves

High school or vocational school graduate; some college preferred.
Three to five years of food service experience preferred.

Responsibilities

Serve meals to patients professionally, courteously, efficiently, and in accordance with hospital requirements.
Follow patient-identification, hand-hygiene, infection-control, and isolation-precaution policies.
Instruct patients in using the meal-ordering system according to the established script and assess whether they can use it.
Deliver the correct diet-compliant menu and inserts to patients in a timely manner.
Assist patients and family members with meal orders and refer patients who cannot use the ordering system to the appropriate staff member.
Deliver between-meal nourishments and retrieve completed meals from patient rooms promptly.
Expedite requested changes and diet-compliant substitutions; notify nursing when delivering trays to diabetic patients.
Enter meal orders into CBORD and communicate with Call Center Representatives about patients’ food requirements.
Address and take ownership of patient meal-service concerns, following through to resolution and advocating for patients.
Check that each tray’s food corresponds to the patient’s diet order and tray ticket, identify potential problems, and notify appropriate staff.
Record meal nutrient intake for physician-ordered calorie counts and provide calorie-count information to Dietary Call Center personnel.
Complete nourishment kitchen stock sheets and fax or hand-deliver them to the Call Center.
Restock food and non-food items according to established par levels, rotate perishables according to departmental policy, and check and record refrigerator temperatures.
Check assigned nourishment kitchen temperatures and complete the required logs.
Keep nourishment kitchens clean and organized.
Communicate information to nursing and Food Service staff that may improve patient meal service.
Help load and transport food trucks for patient tray service as needed.
Perform other duties as requested.