Food Service Supervisor, Niagara Falls State Park
About The Position
Delaware North Parks and Resorts is hiring a seasonal Food Service Supervisor at Niagara Falls State Park in Niagara Falls, New York. The supervisor leads team members in providing exceptional guest service and supports efficient food and beverage operations. The work includes helping guests enjoy the park and its attractions, including the Top of the Falls restaurant, which offers views of Niagara Falls. Delaware North has provided food, beverage, and retail services at Niagara Falls State Park since 1995. The supervisor participates in daily operations and assists with front-of-house and back-of-house activities, including inventory, production, food safety, and service flow. This is a seasonal position; benefits listed are available to eligible year-round team members.
Requirements
- Experience working in a hospitality environment is required.
- Must be able to implement rules and hold team members to company standards.
- Ability to work in a fast-paced environment.
- Must be able to stand, walk, bend, reach, and perform repetitive motions constantly.
- Ability to lift stock weighing up to 50 pounds occasionally.
- May be required to work outdoors or in variable temperatures depending on the season.
Nice To Haves
- At least 2 years of supervisory experience is preferred.
Responsibilities
- Assign duties to scheduled team members and assist with training.
- Investigate and resolve complaints about food quality, service, or accommodations.
- Communicate operational needs to management.
- Participate in daily operations to ensure efficient guest service.
- Assist with front-of-house and back-of-house operations, including inventory, production, food safety, and service flow.
- Assist guests, stock shelves, count inventory, and perform team member duties when necessary.
- Implement rules and hold team members to company standards.
Benefits
- Health, dental, and vision insurance (available to eligible year-round team members).
- 401(k) with company match (available to eligible year-round team members).
- Paid vacation days and holidays (available to eligible year-round team members).
- Paid parental bonding leave (available to eligible year-round team members).
- Tuition or professional certification reimbursement (available to eligible year-round team members).
- Weekly pay.
- Free shift meal, including drink refills.
- Free on-site parking.
- 30% off retail items.
- Training and development, with opportunities for internal mobility and growth, including opportunities to work at other locations nationwide.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
