Food Service Operations Manager I

Enmarket • Townsend, GA

4d

About The Position

The Kitchen Manager is responsible for the overall leadership and daily execution of the store's foodservice operation. The role is accountable for driving foodservice sales and profitability while maintaining standards for food quality, food safety, customer service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager builds, trains, develops, and motivates a high-performing foodservice team and creates a positive, productive work environment.

The position leads foodservice areas including made-to-order food, kitchen programs, commissary and grab-and-go, bakery, coffee, fountain, slush, and other food and beverage programs. It works with the Store Manager and leadership team to support the location's success and delivers a welcoming customer experience through high-quality food, friendly service, and clean, attractive foodservice areas.

Success in the role means developing a strong team, serving great food, maintaining food safety and cleanliness, controlling costs and waste, keeping products available, growing sales, and encouraging customers to return.

Requirements

• ServSafe Manager Certification, or ability to obtain certification within the required timeframe.
• Previous high-volume commercial kitchen, restaurant, convenience foodservice, or comparable food and beverage experience.
• Strong leadership, communication, organizational, and people-development skills.
• Passion for food quality and excellent customer experience.
• Strong understanding of food safety and sanitation practices.
• Ability to manage inventory, ordering, food cost, waste, and production.
• Ability to work effectively in a fast-paced environment, troubleshoot minor operational issues, and manage multiple priorities.
• Basic computer and technology skills.
• Ability to work a flexible schedule based on business needs.
• Ability to stand and walk for prolonged periods and perform repetitive food preparation and kitchen tasks.
• Ability to bend, reach, twist, push, pull, and lift or carry up to 50 pounds when required.
• Ability to safely operate commercial kitchen and foodservice equipment and access kitchen, storage, cooler, freezer, and store areas.
• Ability to work in environments with heat, cold, moisture, and temperature changes associated with commercial kitchen operations.

Nice To Haves

• Previous leadership or supervisory experience in a foodservice environment is strongly preferred.

Responsibilities

• Lead daily operations and execution across assigned foodservice areas.
• Maintain a strong kitchen presence and lead the team during peak business periods.
• Ensure menu items meet recipe, specification, portion, presentation, freshness, stocking, and quality standards.
• Organize shifts and assign responsibilities according to business needs.
• Maintain a clean, organized, and professional kitchen and consistently follow operating procedures.
• Partner with the Store Manager and leadership team to support the location.
• Recruit, train, coach, motivate, and develop foodservice team members; communicate expectations, provide feedback, recognize strong performance, and address development needs.
• Ensure team members receive appropriate foodservice, equipment, food safety, and operational training, and lead by example.
• Own food quality and food safety; ensure proper cooking, holding, cooling, reheating, labeling, date coding, storage, rotation, shelf-life, temperature monitoring, and documentation practices.
• Ensure equipment, utensils, preparation areas, coolers, freezers, and food-contact surfaces are cleaned and sanitized; address food safety and product quality concerns and support compliance with health regulations.
• Drive foodservice sales through product availability, presentation, quality, customer engagement, promotions, merchandising, limited-time offers, and new product introductions.
• Manage ordering, inventory, required counts, and foodservice audits accurately and on time.
• Monitor food cost, waste, spoilage, shrink, and lost sales; use production planning and sales trends to reduce waste.
• Identify opportunities to improve sales, profitability, product mix, and operational efficiency, and maintain appropriate supplies and materials.
• Deliver friendly customer service; ensure food is served quickly, accurately, and attractively; suggest additional purchases and respond professionally to customer questions or concerns.
• Maintain a clean, safe, organized, and attractive foodservice environment; train employees on equipment operation and safety procedures; inspect for hazards and take corrective action.
• Report accidents, injuries, incidents, illnesses, equipment concerns, and repair needs according to company procedures.
• Ensure environmental, chemical handling, hazardous-material, safety, and security procedures are followed.

Benefits

• Eligible team members may participate in medical, dental, and vision coverage, a 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Eligibility and plan provisions are subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed