Food Service Manager 2
About The Position
Lead Patient Dining Operations at One of Pennsylvania's Premier Academic Medical Centers. Sodexo is seeking a Food Services Manager to join our team at Penn State Health Milton S. Hershey Medical Center, a nationally recognized, 628-bed flagship academic medical center located in Hershey, Pennsylvania. As Central Pennsylvania's only locally based academic medical center, Hershey Medical Center is a Magnet-designated hospital, home to a Level I Trauma Center for both adults and children and shares its campus with Penn State Health Children's Hospital, Penn State Cancer Institute, and Penn State College of Medicine. This is an exciting opportunity to make a meaningful impact on the patient experience while working alongside an innovative healthcare leadership team. If you're a passionate leader who thrives in a fast-paced healthcare environment, enjoys developing frontline teams, and is committed to delivering exceptional patient service, we'd love to hear from you!
Requirements
- Experience leading high-volume patient dining, hospitality, or food service operations
- Proven success managing and developing large frontline teams
- Strong customer service and patient satisfaction focus
- Strong organizational, communication, and problem-solving skills
- The ability to build collaborative relationships with hospital leadership, nursing teams, and clients
- Minimum Education Requirement - High School Diploma or GED or Equivalent
- Minimum Management Experience - 1 year
Nice To Haves
- Experience with bedside dining, room service, or patient meal delivery systems is preferred
- Experience using HealthTouch or similar patient dining technology is a plus
- Experience working in a unionized environment is preferred
Responsibilities
- Lead the daily operations of patient meal services across multiple patient care units
- Oversee both HealthTouch bedside dining technology, room service dining, and traditional patient meal delivery programs
- Supervise, coach, and develop frontline employees while promoting engagement and accountability
- Ensure employees have the resources, equipment, and support needed to deliver outstanding service
- Establish and reinforce operational standards focused on quality, efficiency, and patient satisfaction
- Conduct patient rounding and build strong relationships with patients, nursing leadership, and hospital stakeholders
- Perform Gold Check audits and implement continuous quality improvement initiatives
- Monitor service performance, identify opportunities for improvement, and drive operational excellence
- Foster strong partnerships with hospital leadership while supporting Sodexo's culture of inclusion and collaboration
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
