Food Service Lead - Deli

Town & Country Markets, Inc.•Bellevue, WA

1d•$29 - $30•Onsite

About The Position

T&C is a family-owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest-quality products available. We have a deep passion for food and people and are always looking for service-minded individuals of all backgrounds to join our community. The Food Service Lead - Deli provides leadership and support in Restaurant and Food Service (includes Deli & Bakery) and is the go-to leader in the absence of managers. This role ensures timely orders for vendors, prepares department product for sale, and oversees quality control of all meals from the kitchen, including oversight of the cooks. The Lead ensures all recipes are followed meeting quality, consistency, taste, and presentation standards. They participate in establishing and maintaining an integral and collaborative environment within the Restaurant and with other market departments, and support the direction of staff, including managing meal and rest breaks. This role also assists in achieving quarterly financial goals with a focus on sales, gross, and labor, and supports adherence to Ready for Business standards throughout the Restaurant and Food Service. Additionally, the Lead assists with hiring, training, and developing employees, with a focus on building Cook capabilities and kitchen skills. They establish and maintain a culture of safety throughout the Restaurant and Food Service, exhibit hospitality in actions, demeanor, and Restaurant conditions, and work in Restaurant and Food Service Operations doing prep, cooking, product rotation, dating, and packaging. The Lead establishes and maintains effective working relationships with employees, guests, market support staff, and the vendor community, and establishes and maintains a 360-feedback process including guests, staff, and leadership. They role model attitude and behaviors of service to staff and guests, maintain the integrity of the brand and marketing expressions, and keep the kitchen in a neat, clean, and orderly manner, participating in the overall cleanliness and organization of the Restaurant and Food Service areas. The Lead ensures Restaurant and Food Service compliance with local, state, and federal laws, stays updated on industry trends, standards, and changes while adhering to authorized ingredients, recipes, and cooking methods, and understands all food allergies and sensitivities, playing a critical role in ensuring guest safety. They ensure the dissemination of and adherence to all company and department policies, support and follow all safety/security policies and sustainability programs, and operate within the Company’s Core Values, Company Brand, and Business Principles.

Requirements

Deep knowledge and interest in food and cooking techniques
Working knowledge of all food service areas, inventory management, product rotation, ordering & forecasting
Must be a positive team player, leader, and role model that can effectively manage through change
Ability to train others in food production, food handling and product management
Performance oriented, with effective organization and time management skills
Excellent customer service skills
Must be conscientious, and capable of consistently following directions, procedures and recipes
Understands and upholds ready for business standards
Must possess an attitude of service to others
Demonstrates self-discipline and accountability
Ability to build & maintain effective relationships and trust with a diverse group of staff, guests, and vendors
Excellent listening, verbal, and written communication skills
Embraces 360 feedback with a commitment to personal and professional development
Displays excellent work ethic
Flexibility to work mornings, afternoons, evenings, weekends, and holidays as needed
Ability to lift and carry 50 lbs.
Possesses full body mobility (bending, stooping, twisting, & reaching) with excellent manual dexterity
Exemplifies health department standards
Ability to work in a constant state of alertness and safe manner
18 years or older

Responsibilities

Provides leadership and support in Restaurant and Food Service (includes Deli & Bakery) and is the go-to leader in the absence of managers
Ensures timely orders for vendors, including market departments that support restaurant operations
Prepares department product for sale
Ensures quality control of all meals from kitchen, this includes oversight of the cooks
Ensures all recipes are followed meeting our quality, consistency, taste and presentation standards
Participates in establishing and maintaining an integral and collaborative environment within the Restaurant and with other market departments
Supports the direction of staff, including managing meal and rest breaks
Assists in achieving quarterly financial goals with a focus on sales, gross and labor
Supports adherence to Ready for Business standards throughout the Restaurant and Food Service
Assists with hiring, training, and developing employees, with a focus on building Cook capabilities and kitchen skills
Establishes and maintains a culture of safety throughout the Restaurant and Food Service
Exhibits hospitality in actions, demeanor and Restaurant conditions
Works in Restaurant and Food Service Operations doing prep, cooking, product rotation, dating and packaging
Establishes and maintains effective working relationships with employees, guests, market support staff, and vendor community
Establishes and maintains a 360-feedback process including guests, staff and leadership
Role models attitude and behaviors of service to staff and guests
Maintains the integrity of our brand and marketing expressions
Maintains kitchen in a neat, clean and orderly manner and participates in the overall cleanliness and organization of the Restaurant and Food Service areas
Ensures Restaurant and Food Service compliance with local, state and federal laws
Keeps up on industry trends, standards, and changes while adhering to authorized ingredients, recipes and cooking methods
Understands all food allergies and sensitivities and plays a critical role in ensuring guest safety
Ensures the dissemination of and adherence to all company and department policies
Supports and follows all safety/security policies and sustainability programs
Operates within the Company’s Core Values, Company Brand, and Business Principles