Food Service Director (Retail & Residence Dining)

Dexterra • Charlottetown, PE

6d • CA$70,000 - CA$95,000 • Onsite

About The Position

This is a hands-on operations management role responsible for the day-to-day success of a busy food service operation. The Food Service Director will work closely with their team to deliver consistent service, maintain food quality and safety standards, support client expectations, and keep the operation running smoothly. This role also plays an important part in developing employees, managing costs, supporting business objectives, and finding practical ways to improve the customer experience.

Requirements

• 7+ years of leadership experience within food service, hospitality, catering, retail food operations, or a related environment.
• Experience with multi-unit operations, franchise operations, contract food service, or campus dining environments.
• Strong customer service and client relationship skills.
• Solid business acumen with experience managing budgets, labour costs, inventory, and operational performance.
• Proven ability to lead, coach, and develop teams.
• Strong understanding of food safety, health regulations, and compliance requirements.
• Proficiency with POS systems and Microsoft Office applications.
• ServeSafe and/or FoodSafe certification.

Nice To Haves

• Experience working in a unionized environment is considered an asset.
• Tim Hortons Manager Certification is considered an asset.
• Red Seal Chef certification is considered an asset.
• A positive, practical, and hands-on leadership style.
• Strong communication skills with employees, clients, and customers.
• The ability to stay calm and focused in a busy food service environment.
• Good judgment when solving operational, employee, or customer concerns.
• A strong focus on safety, service, quality, and accountability.
• The ability to build trust with your team and follow through on commitments.

Responsibilities

• Oversee meal plan services, cafés, franchised locations, and catering operations.
• Ensure food quality, service standards, and operational consistency.
• Maintain compliance with food safety, health, safety, and company standards.
• Promote a safe, organized, and professional work environment.
• Identify equipment, staffing, or operational issues and ensure they are addressed quickly.
• Create an environment where customer satisfaction is a daily priority.
• Build positive working relationships with clients, customers, and site stakeholders.
• Respond to customer concerns quickly, professionally, and with a focus on solutions.
• Support service standards that improve speed, quality, and the overall customer experience.
• Schedule, coach, train, and support food service employees.
• Provide clear direction and follow up to ensure standards are met.
• Support employee development and help create opportunities for growth.
• Foster a positive, respectful, and productive workplace culture.
• Communicate policy updates, procedural changes, and operational priorities clearly.
• Manage inventory, ordering, stock rotation, and waste reduction.
• Support budget expectations through strong cost control and labour management.
• Maintain accurate records related to payroll, attendance, inventory, and financial reporting.
• Ensure proper cash handling, reporting, and financial controls.
• Monitor operational performance and take action when adjustments are needed.
• Support catering, special events, marketing initiatives, and business plans.
• Look for opportunities to improve service, efficiency, and customer satisfaction.
• Support new unit openings, franchise standards, and operational changes as required.
• Participate in management meetings and provide practical insight into operational performance.

Benefits

• Employee Referral Program
• Award winning safety culture
• Supportive team environment with room to grow together

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed