Food Service Cashier at The Honolulu Zoo

SSA Group, LLC • Honolulu, HI

1d

About The Position

The Food Service Cashier supports daily restaurant operations at The Honolulu Zoo by handling cashier duties, assisting with front-of-house and line preparation, and meeting food service, safety, quality, availability, merchandising, and guest-service standards. The role includes maintaining cash-handling procedures, following food-safety and sanitation practices, keeping the work area clean and organized, and helping ensure guests receive a warm, welcoming experience. The cashier must remain knowledgeable about menu items, prices, and specials, respond efficiently to guest and client feedback, and communicate service or quality concerns to a supervisor or manager. The position reports to the Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s).

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, along with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and able to take initiative.
• Physical ability to move and handle boxes weighing 10–35 pounds as necessary and perform the role's stated functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Cash-handling or cashier experience and knowledge of registers or point-of-sale systems.
• Basic math and counting skills for cash handling.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Operate the cash register, verify the money at the beginning of the day, and follow cash-handling policies and procedures.
• Support restaurant preparation for front-of-house and line operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, handwashing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete daily preparation and item lists as assigned.
• Support operations in the assigned role and assist with coverage as needed.
• Respond actively and efficiently to guest and client feedback, and report it to the supervisor to help prevent recurring complaints.
• Communicate issues related to daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and welcoming work environment and uphold sanitation requirements.
• Demonstrate an understanding of and comply with company policies and procedures.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed