Food Service - Assistant Operations Manager at The Honolulu Zoo

SSA Group•Honolulu, HI

About The Position

The Assistant Food Service Operations Manager supports the management of the Food Department’s operations, with a particular focus on front-of-house operations. The role helps plan food concepts and equipment needs, supports financial forecasting and payroll management, oversees staff training and orientation, and helps maintain service quality, facility cleanliness, and a safe, organized environment. The manager works closely with the client’s staff, vendors, employees, and SSA leadership to deliver consistent, welcoming guest experiences and meet operational and financial expectations. The position also promotes inclusion, team development, community engagement, and sustainability and conservation efforts. This is a full-time, hourly, non-exempt role eligible for overtime. The posting describes physical demands that include extended standing and handling boxes weighing up to 35 pounds, and notes that varied hours, nights, weekends, and holidays may be required.

Requirements

At least two years of operations management experience, dependent on sales; additional experience may be applicable.
ServSafe certification or food-handling certification.
Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building and development while fostering partnerships.
Strong problem-solving and decision-making skills and the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as required by the operation.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.

Responsibilities

Deliver warm, welcoming, and memorable experiences for every guest and client in keeping with 452 Hospitality.
Support implementation of operational systems, processes, and policies that meet organizational mission, business needs, client expectations, and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasts, information flow and management, business processes, and organizational planning.
Support merchandising consistency, impulse sales, and per-capita revenue.
Oversee food-service training and orientation according to the onsite handbook and establish expectations through guidance.
Ensure required SSAfety training is completed by staff upon hire.
Respond to guest needs promptly and resolve complaints effectively.
Maintain service quality and facility cleanliness.
Document and discipline employees progressively and in accordance with company policies and procedures to promote improved performance.
Maintain a clean, safe, and organized work environment for employees and guests.
Support day-to-day food-service functions and programs, particularly front-of-house operations.
Support maintenance and repair of facilities and equipment.
Maintain a close working relationship with client staff.
Promote consistency and quality across operations and plan menus based on market trends, customer preferences, and nutritional considerations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food-department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic staffing coverage and on-call shifts.
Manage employees in accordance with state and federal labor laws.
Schedule staffing levels appropriate to the budget and business forecast.
Uphold and demonstrate understanding of company policies and procedures, and perform other tasks as needed.
Promote an inclusive and supportive approach within the brand team and across units, removing barriers and empowering team-member growth and opportunity.
Lead by example in sustainability and conservation efforts, demonstrate knowledge of their business application, and provide opportunities to teach unit staff as needed.
Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

Paid time off, up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.
Overtime pay eligibility.