Food Service Attendant, Carriage House

Kohler Co. • Kohler, WI

5d • Onsite

About The Position

The Food Service Attendant – Front of House provides professional, efficient, and courteous service to guests during the Carriage House continental breakfast and evening reception periods. The role ensures food and beverage offerings meet established quality, presentation, and cleanliness standards for a luxury hotel environment, and refreshes guest room honor bar inventory daily.

The position prepares and maintains breakfast and evening reception displays, assists guests, replenishes supplies, cleans and sanitizes service areas and equipment, and collaborates with kitchen and service staff. It also involves stocking and auditing in-room honor bars, recording usage and product needs, supporting inventory and ordering, ensuring accurate guest billing and cost controls, reporting maintenance issues, and completing end-of-shift reports. The attendant follows sanitation, safety, room-access, privacy, and guest-security procedures and may support special events or perform additional duties as directed by the Assistant Front Desk Manager and Chef.

This is a casual part-time, onsite position in Kohler, Wisconsin, with weekday and weekend availability. Typical shifts vary between 5:00 a.m. and 8:00 p.m. The hourly range is $16.20–$24.30. Kohler states that applicable benefit programs are available from the first day of employment.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• At least one year of experience in food and beverage, hospitality, or customer service.
• Understanding of food preparation methods, kitchen operations, and the use of related equipment and materials.
• Ability to read and comprehend chemical and product labels.
• Strong attention to detail, excellent communication and interpersonal skills, and ability to multitask in a fast-paced environment.
• Flexibility to work early mornings, evenings, weekends, and holidays as business demands.
• Knowledge of food handling, sanitation, and safety regulations.
• Wisconsin Bartender’s License and ServSafe Certification, or ability to obtain them upon hire.
• Must be authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

• Additional coursework or certification in hospitality management, culinary arts, or food and beverage service.
• Previous experience in a luxury or full-service hotel environment.
• Prior restaurant, kitchen, or dining area experience.
• Food Handler’s Certification.

Responsibilities

• Prepare, set up, and maintain breakfast and evening reception food and beverage displays according to hotel standards.
• Ensure food quality, freshness, and presentation meet brand and health department requirements.
• Greet and assist guests professionally and courteously, responding promptly to questions and service requests.
• Monitor buffet and dining areas, replenish supplies, and maintain cleanliness throughout service periods.
• Break down and clean food and beverage stations, service areas, and equipment after service; sanitize, store, and prepare items for the next shift.
• Collaborate with kitchen and service staff to support efficient food preparation and delivery.
• Maintain an organized, sanitary, and safe work environment in compliance with local health and safety regulations.
• Record usage, waste, and supply needs accurately, and assist with inventory management and ordering.
• Support special events or functions as assigned.
• Stock and replenish in-room honor bars with beverages, snacks, and other premium items according to par levels and hotel guidelines.
• Conduct daily honor bar inventory and record product usage for accurate guest billing and cost controls.
• Ensure honor bars are clean, operational, and neatly arranged; replace expired or damaged products.
• Promptly report discrepancies, equipment malfunctions, or maintenance issues to the appropriate department.
• Maintain current knowledge of product offerings and hotel standards related to the guest room experience.
• Follow procedures for room access, privacy, and guest security.
• Comply with sanitation, safety, and health regulations.
• Complete end-of-shift reports, restock carts, and secure inventory and cash-handling materials.
• Perform additional duties as directed by the Assistant Front Desk Manager and Chef.

Benefits

• Applicable benefit programs available from the first day of employment, with no waiting period.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) with company matching.
• Ongoing investment in associates’ personal development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED