1234 - FOOD SERVICE ASSOCIATE - SAN PABLO

GATE Store•Jacksonville, FL

13d

About The Position

The Food Service Associate supports GATE Store operations by providing friendly, efficient customer service and performing routine food preparation and customer assistance. The role collaborates with the Store Kitchen Manager and Store Manager on store operations and inventory; helps customers locate products and understand product offerings; prepares made-to-order food; stocks coolers and shelves; and maintains a clean, organized store. The associate operates food production equipment and the register, processes cash and credit card payments, and performs minor equipment repairs and maintenance. The role also assists with training team members in food preparation, customer service, and kitchen safety. The position works in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment. Duties include following food safety and sanitation requirements, preparing food according to standard recipes and portion guidelines, accommodating menu customizations, maintaining food quality and presentation, and keeping the facility clean. Work may include weekends, holidays, and split shifts. The associate must be able to stand for extended periods, perform repetitive movements, lift and move up to 50 pounds, and bend, kneel, stoop, and reach overhead.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends and holidays; duties also specify holidays and split shifts.
Speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Be detail-oriented and have strong organizational skills.
Stand for extended periods of time.
Lift, carry, and move up to 50 pounds.
Perform repetitive movements over long periods.
Bend, kneel, stoop, and reach, including overhead.
Possess basic mathematics knowledge.
Follow safety and sanitation guidelines and regulations.
Read and interpret safety rules, operating and maintenance instructions, and food-service-equipment procedure manuals.
Maintain or be willing to obtain Food Safety Certification.

Nice To Haves

Previous successful job experience in a convenience store, restaurant, fast-food establishment, or related environment.
Knowledge of food safety.

Responsibilities

Provide friendly and efficient customer service; greet customers, answer questions, and assist with product and menu choices.
Provide an efficient checkout experience and process cash and credit card payments according to GATE policies.
Prepare made-to-order food items according to the set menu, standard recipes, and portion guidelines.
Accommodate customer requests for menu customizations while maintaining food quality and consistency.
Maintain appropriate food portions, presentation, freshness, and quality.
Follow food safety regulations, including proper food handling, storage, ingredient rotation, and temperature control.
Stock coolers, shelves, and products; help ensure selections are properly stocked.
Maintain cleanliness and organization of the store, commercial kitchen, and facility, including restrooms, floors, windows, and storage rooms.
Sanitize surfaces and pumps, empty trash, replenish towels, change light bulbs, and replace register paper and ink cartridges as needed.
Perform minor repairs and maintenance on store food equipment.
Collaborate with the Store Kitchen Manager and Store Manager on store operations and inventory.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Communicate accurately and positively with customers and staff, address inquiries, and resolve complaints.
Attend required training, safety courses, and office and departmental meetings.
Follow GATE standards for uniform and appearance and comply with applicable rules, regulations, and company policies.
Perform additional tasks requested or assigned by the Kitchen and Store Managers.