Food Service Associate SEASONAL

SSA Group • Royal Oak, MI

12d

About The Position

The Food Service Associate supports daily restaurant operations by assisting with front-of-house and line preparation, meeting food service, safety, quality, availability, merchandising, and guest service standards, and maintaining a clean, safe, organized, and welcoming environment. The associate delivers warm and memorable guest experiences, responds to feedback, communicates service or quality issues to supervisors, and stays knowledgeable about menu items, prices, and specials. The role also supports inclusive team practices, sustainability and conservation efforts, and community engagement. Previous experience is not required.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and willing to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as necessary, including lifting and performing the role’s functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in line with 452 Hospitality.
• Support restaurant preparation for front-of-house and line operations.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules and company policies and procedures.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and fill operational gaps as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurrence of potential complaints.
• Communicate daily service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and sanitary work environment.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support efforts to remove barriers and empower team members’ growth and opportunities.
• Demonstrate knowledge of sustainability and conservation efforts, apply them in business practices, and provide opportunities to teach unit staff as needed.
• Engage with SSA and unit community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed