Food Server - Full Time AM Shift - Hilton Des Moines Downtown

Hilton•Des Moines, IA

15d•Onsite

About The Position

A Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This role involves responding to guest requests, ensuring knowledge of the menu, taking and delivering orders, and ensuring guest satisfaction throughout meal service. The server will also be responsible for serving alcoholic/non-alcoholic beverages in accordance with regulations and maintaining a well-stocked serving station.

Requirements

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, serviceware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
Must obtain TIPS certification.

Nice To Haves

High School graduate or equivalent preferred
Six (6) months to one year previous serving experience.
Prior hospitality experience preferred.

Responsibilities

Respond to guest requests in a timely, friendly and efficient manner.
Ensure knowledge of menu and restaurant promotions and specials
Take guest food and/or beverage orders and input orders in appropriate point-of-sale system.
Retrieve and deliver food and beverage orders in a timely manner.
Ensure guest satisfaction throughout the meal service.
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
Ensure serving station is well-stocked at all times.