AM Food Server

Double Tree by Hilton and Haley & Bear•Concord, NH

7h•Onsite

About The Position

The Food Server will deliver exceptional dining experiences to our guests. The ideal candidate is customer-focused, knowledgeable about menu offerings, and excels in a fast-paced environment. As a Food Server, you will be responsible for taking orders, serving food and beverages, and ensuring customer satisfaction throughout the dining experience.

Requirements

Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs.
Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Work “product or service” is free of errors and exceeds customer expectations.
No high school diploma required; one month related hospitality experience and/or training.
Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure (money, weight, volume, etc.).
Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations.
Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle.
Non-slip shoes are recommended
Ability to pass pre-employment drug test, background check and driver record check
Requires significant walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling
Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs. May include lifting or moving: heavy dinner or glassware trays, serving equipment, etc.
Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc.
Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise:
Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions
Noise: Sufficient noise such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day

Responsibilities

Maintain standards of food, beverage and guest service quality
Provide professional and courteous guest service at all times
Serve meals and drinks in a timely and professional manner
Monitor tables and anticipate guests’ needs, including refilling drinks and checking in during meals
Clear and reset tables between courses and after guests depart
Handle customer complaints or requests promptly and professionally
Maintain cleanliness and organization of the dining area and service stations
Follow food safety and hygiene standards at all times.
Communicate immediately to the manager of any kitchen delays or service issues.
Process payments accurately using the point-of-sale (POS) system.
Ability to work well with a diverse group of people
Participate in ongoing education and training
Attend team/department meetings
Other duties as assigned