Food Server

HEI Hotels and Resorts•Atlanta, GA

23h•Onsite

About The Position

The Food Server provides exceptional guest service to achieve customer satisfaction and quality service while complying with corporate, franchise, and applicable federal, state, and local requirements and meeting or exceeding financial goals. The role includes preparing and maintaining the service station, taking and entering orders, serving food and beverages, and processing guest checks. The position also involves promoting menu items and maintaining effective working relationships with guests and coworkers.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, service ware, and menu items.
Ability to remember, recite, and promote menu items.
Ability to transport trays weighing up to 30 pounds through a crowded room continuously during a shift, with or without reasonable accommodation.
Ability to operate beverage and toast equipment, with or without reasonable accommodation.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to operate a keyboard and learn Point of Sale procedures.
Effective verbal and written communication skills.
Ability to adapt communication to different audiences, including supervisors, coworkers, and the public.
Professional appearance and manner; willingness to help coworkers and work as a team player.

Responsibilities

Check the service station before, during, and after shifts to ensure proper setup and cleanliness.
Greet guests courteously and explain specials and restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, confirm accuracy, and deliver them with appropriate condiments.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Replenish beverages and check with guests to ensure satisfaction.
Promote and serve dessert items or specialty coffees upon request.
Use Point of Sale procedures to pre-check orders and close out checks, and present checks promptly.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Maintain a professional appearance and manner, contribute to coworkers’ duties, and work as a team player.