Food Server - Sportsbook

Mohegan•Uncasville, CT

1d•Onsite

About The Position

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Requirements

Previous guest service experience
Excellent written and verbal communication skills
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
Skilled in proper tray handling
Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
Good understanding of food preparation and cooking techniques
Thorough point of sale system knowledge
Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
Outlet-specific standard operating procedures
SMART alcohol awareness

Responsibilities

Takes guest’s orders and accurately enters them into the point of sale (POS) system
Actively up-sells products and uses endorsements at all appropriate service opportunities
Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
Handles all payments accurately per established check tendering procedures
Prepares and breaks down wait stations in accordance with dining room standards
Completes side work and maintains shift responsibilities
In the hotel, delivers food and beverage to guest’s room, per established steps of service
Removes trays and tables from rooms and hotel tower
Assists in maintaining the cleanliness of the outlet
Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
Performs opening and closing duties