Sportsbook Agent - Sportsbook

Hard Rock Hotel & Casino Ottawa • Bristol, TN

1d

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: The Sportsbook Ticket Writer processes wagers for customers who are betting on the results of sporting events, and is responsible for efficient and timely transactions and outstanding guest service. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Professionally engages with patrons to effectively resolve disputes and answer questions and enhance the guest experience. Maintains and balances a till for use in issuing and redeeming tickets and vouchers, including following company void and cash handling procedures. Communicates and promotes our wagering options and promotions to patrons. Has a strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers. Maintains a neat and well-stocked window for the next shift. Adheres to all rules and regulations set forth by the Property and by the Virginia Lottery. Consistently demonstrates values and behaviors consistent with the Hard Rock brand. Understands sports wagering terminology/products, and manages customer expectations. Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers NON-ESSENTIAL JOB FUNTIONS Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) 1+ years’ experience in Gaming and or Sportsbook related roles preferred. Strong background and in-depth knowledge of the gaming industry and betting process preferred. Customer Service and prior cash-handling experience required. Must be able to stand or walk for long periods of time and work in a loud, smoking environment. Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. Must be currently located near Bristol, VA or willing to relocate to the area. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

• 1+ years’ experience in Gaming and or Sportsbook related roles preferred.
• Strong background and in-depth knowledge of the gaming industry and betting process preferred.
• Customer Service and prior cash-handling experience required.
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be currently located near Bristol, VA or willing to relocate to the area.

Nice To Haves

• 1+ years’ experience in Gaming and or Sportsbook related roles preferred.
• Strong background and in-depth knowledge of the gaming industry and betting process preferred.

Responsibilities

• Professionally engages with patrons to effectively resolve disputes and answer questions and enhance the guest experience.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers, including following company void and cash handling procedures.
• Communicates and promotes our wagering options and promotions to patrons.
• Has a strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
• Maintains a neat and well-stocked window for the next shift.
• Adheres to all rules and regulations set forth by the Property and by the Virginia Lottery.
• Consistently demonstrates values and behaviors consistent with the Hard Rock brand.
• Understands sports wagering terminology/products, and manages customer expectations.
• Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees