Sportsbook Agent - Sportsbook

Hard Rock Hotel & Casino Ottawa•Rockford, IL

8d•$2 - $25

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: POSITION SUMMARY: This role will report to the Sportsbook Supervisor and be responsible for working within a team to exceed customer satisfaction expectations and enhance the player’s experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with Retail and Online Sportsbook and its related products. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Record wager requests from patrons and input them into the wagering system. Manage a cash drawer for taking wagers and making payouts and reconcile this drawer. Commit to detecting and advising customers at risk of potential responsible gaming issues. Effectively communicate T’s & C’s to customers regarding wagering rules, policies and promotional campaigns. Promote and educate patrons on the availability of all sports-related products and wager types. Execute best business practices per company guidelines via Phone, Email and Live chat. Validate and verify player documentation in accordance with company guidelines. Review customers’ financial transaction history to answer questions on required documents. Review customers’ game player history to answer questions on payouts and rules. Proactively contact players based on real time monitoring of events. Participate in our outbound sales program as time allows. NON-ESSENTIAL JOB FUNCTIONS Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) High School diploma or equivalent required. Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board. Must successfully pass background check. Must be twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts. KNOWLEDGE OF: Knowledgeable with Sports wagering terminology a plus. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. ABILITY TO: Provide excellent customer service and support. Communicate clearly and concisely, both orally and in writing. Work efficiently in a high-volume work environment. Pay Range: Pay Range: $2 - $25 Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

High School diploma or equivalent required.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
Must successfully pass background check.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Provide excellent customer service and support.
Communicate clearly and concisely, both orally and in writing.
Work efficiently in a high-volume work environment.

Nice To Haves

Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus.
Knowledgeable with Sports wagering terminology a plus.

Responsibilities

Record wager requests from patrons and input them into the wagering system.
Manage a cash drawer for taking wagers and making payouts and reconcile this drawer.
Commit to detecting and advising customers at risk of potential responsible gaming issues.
Effectively communicate T’s & C’s to customers regarding wagering rules, policies and promotional campaigns.
Promote and educate patrons on the availability of all sports-related products and wager types.
Execute best business practices per company guidelines via Phone, Email and Live chat.
Validate and verify player documentation in accordance with company guidelines.
Review customers’ financial transaction history to answer questions on required documents.
Review customers’ game player history to answer questions on payouts and rules.
Proactively contact players based on real time monitoring of events.
Participate in our outbound sales program as time allows.
Attend seminars when needed.