Sportsbook Agent - Sportsbook

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

1d•Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. The Sportsbook Agent is responsible for providing outstanding customer service while processing wagers for customers who are betting on the results of sporting events and is responsible for efficient and timely exchange of cash on all transactions.

Requirements

Customer service and cash handling experience required.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Flexible during times of change, and the ability to work at speed.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.
Understand sports wagering terminology and products as well as managing customer expectations.
The ability to make optimal decisions in high pressure situations.
Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.

Nice To Haves

One (1) or more years of experience in Gaming and or Sportsbook related roles preferred.

Responsibilities

Must adhere to the Seminole Tribe's Policies and Procedures.
Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience.
Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures.
Communicate and promote our menu of wagering options and promotions to patrons.
Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
Maintains a neat and well-stocked window for the next shift.
Adheres to all rules and regulations set forth by jurisdiction.
Proper execution of cash handling polices.
Timeliness of identification/ appropriate escalation of issues for resolution.
Compliance with regulatory and legal requirements.