FOOD SAFETY QUALITY COORDINATOR

MegaMex Foods LLC•Orange, CA

17h•Onsite

About The Position

The Food Safety Quality Coordinator (FSQ Coordinator) assists the MegaMex Foods Quality and Sales divisions in responding to customer surveys, portals and product information requests. This includes locating and inputting approved information into customer portals and creating/maintaining accurate product specifications that are provided to customers. MegaMex was born in 2009, and we have found our niche in bringing unique and traditional Mexican flavors to dinner and restaurant tables around the world. At the core of who we are is Together – Juntos. Together, we will bring the spirit of Mexico to every table. We value different backgrounds and work experiences as they provide new ideas and ways to Reimagine Mexican Flavors. We aim to drive a culture where everyone feels valued, respected, safe, and free to be themselves. We are Juntos!

Requirements

High school or an equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of most commonly used business systems and software applications in addition to Windows Office and how these systems relate to business processes.
Ability to work independently
Resourceful
Driven
Demonstrated organizational skills
Excellent communication and interpersonal skills.
Proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

Nice To Haves

Spanish is preferred.
Optiva and other customers portals knowledge is a PLUS

Responsibilities

Answer requests that include reviewing and updating specific product and company information into customer surveys. Information requested ranges from allergen information, emergency contact information, ingredient listings, country of origin listings, packaging information, food safety activities, and quality specifications to nutritional information.
Update or create product specifications and nutritional information for products.
Responsible for the maintenance of finished product specifications and customer inquiries related to production at MegaMex plants and co-packers.
Recognizing upcoming issues within the industry. The incumbent is the first to receive customer requests. As new topics hit the industry such as FSMA (Food Safety Modernization Act) Compliance, Animal Welfare Issues, GMO’s (Genetically Modified Organism) or changes to Child Nutritional regulations, the incumbent must recognize when these trends start to require attention. They will notify the Labeling and compliance supervisor and work to create a standard company answer for the customer requests.
Cover correspondence and other routine duties when the FSQ Corporate Staff is out of the office. This correspondence may include but not be limited to: shelf life extension letters, Kosher certification, gluten free validation, allergen information, or COC’s on microbiologic testing, and ingredient Country of Origin.
Review and approve case labels for MegaMex.
SALSIFY/DAM and MI approvals. The incumbent should cross reference information between SALSIFY and approve items accordingly for QC/Regulatory. This person will also receive Master Item approvals.
Claims and COI approvals. The incumbent should review/approve customer complaints claims with the insurance company and QC departments. Incumbent should generate COI for vendors.