About The Position

The Food Safety & Quality Assurance (FSQA) Supervisor is responsible for upholding food safety and quality standards for products produced on an assigned shift. The role involves varied work requiring sound judgment, prioritization, evaluation of results, and coordination with colleagues. It supervises a small group of personnel performing similar tasks and leads FSQA technicians on the assigned shift. The supervisor works with the FSQA manager, production teams, and onsite USDA regulators to maintain compliance and address quality and food safety matters. The role requires flexibility to cover other shifts as needed, and occasional weekend work may be assigned by the Manager. It is a second-shift position at the Amherst Plant. Relocation assistance is eligible. The successful candidate must be able to perform the stated physical requirements, with or without reasonable accommodation, and obtain Lock Out Tag Out certification.

Requirements

  • High school diploma or GED.
  • At least 1 year of experience in a food manufacturing environment.
  • Basic computer skills, including creating simple queries and spreadsheets.
  • Written and verbal communication skills to work across multiple disciplines and communicate with team members at all levels and government officials.
  • High-level critical-thinking and problem-solving skills.
  • Ability to supervise a small group of personnel.
  • Ability to lift up to 75 pounds.
  • Ability to stand on a hard surface for up to 12 hours per day.
  • Ability to work in temperatures typically ranging from 30 to 90 degrees Fahrenheit and in wet environments.
  • Ability to perform repetitive bending, reaching, squatting, gripping, pushing, and pulling; frequently reach high and low levels; and climb step ladders or stairs.
  • Ability to work overtime and weekends as needed.
  • Willingness to obtain Lock Out Tag Out certification.
  • Ability to use approved AI tools responsibly, safeguard sensitive information, follow company policies, validate AI-generated outputs, and apply professional judgment. People leaders must also support responsible team adoption and accountability for AI-supported outcomes.

Nice To Haves

  • Bachelor’s degree.
  • Prior supervisory experience.
  • HACCP or HARPC certifications.
  • Broad knowledge of HACCP, USDA, GMP, and SSOPs.
  • SAP knowledge.

Responsibilities

  • Lead FSQA technicians on the assigned shift.
  • Ensure records are accurate and up to date.
  • Conduct audits and assist the FSQA manager in ensuring compliance with quality standards.
  • Prepare the facility for GFSI and customer-specific audits.
  • Investigate and address customer complaints, foreign material incidents, and environmental issues.
  • Verify production paperwork and conduct production floor checks.
  • Conduct GMP and housekeeping audits to ensure cleanliness and adherence to standards.
  • Oversee the annual reassessment of HACCP.
  • Facilitate food safety training for team members.
  • Communicate with onsite USDA regulators.
  • Cover other shifts as needed and work occasional weekends when assigned.

Benefits

  • Paid time off.
  • 401(k) plans.
  • Affordable health, life, dental, vision, and prescription drug benefits.
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