Food Runner

CoralTree Hospitality•Boston, MA

2d•Onsite

About The Position

As a Food Runner, this position will provide support to restaurant servers/bartenders and the overall operation of the restaurant by serving food orders, removing used dishes and utensils, and replenishing service areas as necessary to ensure our guests’ satisfaction. A Food Runner is knowledgeable of food and beverage offerings and provides service that is informed, attentive, timely, and professional.

Requirements

Exceptional customer service skills
Effective verbal communication skills
Food and Beverage knowledge would be beneficial
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work under pressure
Ability to work on their own
Positive attitude
Experience as a Food Expeditor or similar entry-level role in a restaurant
Understanding of hygiene and food safety rules
Physical ability to carry heavy trays and stand for long hours
Availability to work various shifts, including weekends
Multi-tasking abilities
Must have upper body strength to lift up to 50 lbs. repeatedly throughout the shift.
Requires finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture.
Must be able to work with arms raised above head for extended periods.
Regularly carrying, lifting, or pulling items weighing up to 50 lbs.
Fluency of the English language is strongly preferred.
Ability to understand and compose instructions, memos, and short correspondence.

Nice To Haves

Hospitality experience preferred.
Experience working with diverse cultures and backgrounds preferred.
Previous exposure to a restaurant setting preferred
CPR/Heimlich training preferred

Responsibilities

Greet guests in a friendly and courteous manner
Deliver food orders from the kitchen to customers’ tables rapidly and accurately
Act as the contact point between Front of the House and Back of the House staff
Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
Ensure food is served in accordance with safety standards (e.g. proper temperature)
Remove dirty dishes and utensils
Answer guests’ questions about ingredients and menu items
Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
Clean, set and clear tables in support of restaurant servers when needed
Provide serving support to servers – beverage and food
Maintain restaurant in clean and orderly manner
Move table and chairs as required
Coordinate stocking of linens with management team
Transport all dirty tableware to dishwashing area for cleaning
Stock and maintain stations with necessary equipment
Helping other outlets within the department as needed
Completes any duties or projects assigned by the Food and Beverage manager
Maintain regular attendance in compliance with hotel standards.
Adhere to hotel rules and regulations for safe and efficient operations.
Foster a culture of trust and respect.
Live Seaport Hotel’s Core Principles: Seek to warmly greet everyone, Engage in active communication, Anticipate guest needs, Promote creativity and connections, Openly inquire about guest satisfaction, Respond with passion and commitment, Thank each guest and each other