Golden Circle Food Runner-Gilley's

Gilley's•Park City, KS

76d•Onsite

About The Position

The primary responsibility of a Food Runner is to assist the Food Servers with items from the kitchen while providing the highest quality service in a high-volume, fast-paced environment with an upbeat and fun demeanor.

Requirements

Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B areas

Responsibilities

Ensure proper flatware and appropriate plates are on table prior to food being delivered
Pick up order allowing for proper distribution
Condiments will be delivered before or at the time the food is served
Present each item and confirm guest satisfaction and offer any additional services
Serve ladies first, repeat with men, end with host
All food should be served from the right with the right hand
Refresh all beverages, and offer to replenish cocktail order
Ensure tables are properly set, side stations are clean, and side work is properly completed
Assist with initial guest complaints and inform manager on duty immediately
Maintain side stations in a clean and orderly manner
Maintain prescribed par stock levels inside stations
Pre-bus tables as guests finish their dish
Assist with proper stock rotation
Always keep dining room floor clean and free of excess debris/liquids
Polish Silverware
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B areas
Other duties as assigned