Food Runner, Brown's Beach House (Full Time)
About The Position
The Food Runner works at Brown’s Beach House, Fairmont Orchid’s signature AAA Four Diamond fine dining restaurant, serving Hawaii Regional Cuisine in an oceanfront setting. The role provides warm, personal, detailed service in a luxury, upscale, fast-paced environment and helps create positive guest experiences through restaurant cleanliness, setup, and ambiance. The Food Runner delivers food orders to the service floor and guests’ tables, supports servers and other Food & Beverage outlets, and maintains service stations and supplies in accordance with hotel service, food safety, and hygiene standards.
Requirements
- Ability to focus on guest needs while remaining calm and courteous.
- Good reading, writing, and oral proficiency in English.
- Ability to work cohesively and collaboratively as part of a team.
- Detail- and service-oriented, with attention to detail, self-motivation, and energy.
- Provide the necessary state and federal requirements to work in Food and Beverage, including Tuberculosis Clearance.
- Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.
Nice To Haves
- Ability to speak other languages; basic understanding of local languages is an advantage.
Responsibilities
- Provide guests with warm, personal, detailed service in a luxury, upscale, fast-paced environment.
- Ensure a positive first impression through detailed cleanliness, setup, and ambiance control.
- Distribute and deliver food orders to the service floor and serve them to the correct guests at their tables.
- Maintain complete knowledge of Food & Beverage services, contents, preparation methods, outlets, and hotel services and features.
- Assist servers with properly garnishing menu items.
- Maintain clean chinaware and monitor the quality and consistency of menu items being served.
- Keep the service line station clean and orderly.
- Requisition food condiments daily and ensure adequate stock of dishware, linen, and condiments for service operations.
- Remember patrons’ names and preferences to provide personalized service.
- Ensure food and beverages are served according to service standards.
- Perform assigned opening and closing side duties and set tables according to standards and procedures.
- Assist other Food & Beverage outlets during peak times or when required.
- Follow hotel food safety and hygiene precautions, including HACCP standards.
- Know and follow hotel fire, life-safety, and emergency procedures.
- Maintain a high standard of personal appearance and hygiene.
- Perform other reasonable duties assigned by hotel management.
Benefits
- Preferred-provider medical, drug, and vision benefits starting at $16.98 for employees.
- Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family members.
- 401(k)/retirement savings plan with matching program.
- 11 paid holiday/personal days per year.
- 10 days of paid vacation, accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at the Fairmont Store.
- 30% discount on services at Spa Without Walls.
- Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
- Complimentary meals in the employee dining facility.
- Industry-leading training, career development, recognition, and rewards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
