Marriott Lancaster Hotel - Food Runner

Aimbridge Hospitality•Lancaster, PA

About The Position

The Food Runner works in the full-service restaurant at the Lancaster Marriott at Penn Square, supporting servers and guests to help ensure dining service is seamless and memorable. The role involves delivering food and beverages professionally, assisting with menu presentation and guest questions, checking order accuracy and presentation, and maintaining clean, orderly, well-stocked kitchen and café areas. The Food Runner also stays informed about menu items, drinks, specials, and unavailable items; communicates kitchen times to servers and management; and completes daily and weekly checklists. The position requires a professional appearance, strong multitasking and communication skills, compliance with responsible alcohol service standards, and the ability to work outdoors in all weather conditions. It also involves lifting and carrying up to 50 pounds and standing, walking, and performing other movements for extended periods. The property is a full-service hotel in downtown Lancaster with 416 guest rooms, convention and event facilities, and several dining and hospitality venues. Benefits are available to associates hired into full-time positions after an initial waiting period.

Requirements

High school diploma or equivalent required.
Strong multitasking and communication skills.
Ability to work outdoors in all weather conditions and maintain a professional appearance.
Must meet minimum age requirements and comply with responsible alcohol service standards.
Ability to lift and carry up to 50 pounds and stand, walk, and perform other movements for extended periods.

Nice To Haves

At least one year of experience in an upscale restaurant, hotel/resort, or private club.
Certification in liquor, wine, and food service, including Alcohol Awareness.

Responsibilities

Address guests by name, observe and respond to requests, and ensure service is complete.
Assist servers with presenting menus, answering questions, and making food and beverage suggestions.
Prepare baskets with condiments and sides; confirm orders are accurate and presentable; and serve food to guests.
Monitor supplies, maintain stock, and keep kitchen and café areas clean and orderly.
Assist servers in keeping service areas tidy and collect and maintain baskets.
Relay kitchen times to servers and management.
Stay informed about the menu, drinks, specials, and unavailable items.
Complete daily and weekly checklists and perform other duties as assigned.