Food Runner

Phelan Family Brands•Marco Island, FL

5d•Onsite

About The Position

Phelan Family Brands is a family-owned and locally operated restaurant group seeking to add amazing team members. We believe in providing our team with a top-notch work environment and room for growth.

Requirements

Ability to accurately read food tickets and correctly calculate and expedite completed food dishes accordingly to longest ticket times expedited first (except for recooks and special requests).
Ability to promptly inform all Managers of any long time check, as per the company ticket time standards.
Working knowledge of all food recipes and specs to ensure quality assurance of all food products.
Working knowledge and consistent focus on food safety standards.
Must always maintain an outgoing personality and be consistently friendly with excellent communication skills.
Ability to safely carry and balance several plates of food at one time with a good pace.
Ability to quickly read expedited food checks and to correctly deliver food to the table number(s) listed on the food checks.
Ability to ensure that all guest expectations have been met before leaving the table.
Ability to clearly communicate with guests and to both servers and/or a manager with any concerns or problems with a guest, such as a long time ticket, a food item that is incorrect or is undesirable to the guest.
Ability to refill all non alcoholic drinks for guests and to clearly communicate with servers in the event that a guest requests a food or beverage item.
A consistent positive attitude, handles stress well, and maintains a quick pace and the desire to have fun at work.
A passion for high standards and the ability to provide Best in class service.

Responsibilities

Quickly and carefully deliver food and beverages directly to the table.
Deliver hands-on service throughout the entire guest experience.
Accurately read food tickets and correctly calculate and expedite completed food dishes, prioritizing longest ticket times first (except for recooks and special requests).
Promptly inform all Managers of any long time checks, adhering to company ticket time standards.
Ensure quality assurance of all food products through working knowledge of food recipes and specs.
Maintain focus on food safety standards.
Safely carry and balance several plates of food at one time with good pace.
Quickly read expedited food checks and correctly deliver food to the table number(s) listed.
Ensure all guest expectations have been met before leaving the table.
Clearly communicate with guests, servers, and managers regarding any concerns or problems, such as long ticket times or incorrect/undesirable food items.
Refill all non-alcoholic drinks for guests.
Clearly communicate with servers if a guest requests a food or beverage item.
Approach all tables with a warm, outgoing approach and correctly issue all food and beverage items.
Create regulars by interacting with guests throughout their dining experience.
Observe tables and keep track of clean, dirty, and occupied tables.
Pre-bus and bus tables as needed.
Inform Bussers of dirty tables.
Maintain filled water and tea pitchers.
Regularly tour the restaurant to interact with guests and provide refills to seated guests.
Interact regularly with seated guests to attend to any needs that the server may have missed or that the guest requires.