Food Runner, Orchid Court Breakfast (Casual)

AccorHotel•Kohala Coast, HI

4d•$26•Onsite

About The Position

The Food Runner position at Orchid Court Breakfast is a casual role within a luxury, upscale, and fast-paced environment. The primary responsibility is to provide unique dining experiences to guests through warm, personal, and detailed service. This role ensures a positive first impression of the restaurant by maintaining detailed cleanliness, set-up, and ambiance control. The Food Runner is responsible for the distribution and delivery of guest food orders to their tables, ensuring accuracy and promptness. They must also maintain complete knowledge of all Food & Beverage services, contents, preparation methods, outlets, and hotel services. Additionally, the role involves assisting servers with garnishing menu items, maintaining chinaware cleanliness, monitoring food quality and consistency, and ensuring the service line station is clean and orderly. The Food Runner will also manage daily requisitions for condiments and ensure adequate stock levels of dishware, linen, and condiments. A key aspect of the role is to personalize service by remembering individual patron names and preferences. All food and beverage must be served according to service standards. The position includes performing opening/closing side duties, setting tables according to standards, and assisting other Food & Beverage outlets during peak times. Adherence to hotel food safety and hygiene standards (HACCP) and fire & life safety/emergency procedures is crucial. Maintaining a high standard of personal appearance and hygiene is expected, along with performing other reasonable duties assigned by management.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
Distribution and delivery of guest’s food orders out onto the service floor and serving them at their tables to the correct guest
Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
Assist servers in proper garnishing of all menu items ordered
Maintain cleanliness of all chinaware. Monitor quality and consistency of all menu items being served
Maintain clean and orderly condition of the service line station.
Daily requisition of all food condiments and to ensure adequate stock levels of all necessary dishware, linen and condiments for daily service operations
Try to remember individual patron’s names and their preferences to extend a personalized service
Ensure that all food & beverage are served according to service standard
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Assist other Food & Beverage outlets with their operations during peak times or when required
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility