Hostperson, Orchid Court Breakfast (Full Time)
About The Position
The Orchid Court offers hearty breakfast options and an extensive island buffet. Guests can grab a cappuccino at the Orchid Court bar or take their time over our mouthwatering breakfast buffet, featuring a made-to-order omelet station, classic dishes, Hawaiian go-tos, fresh pastries and seasonal fresh fruit. This role provides unique dining experiences to all guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment. The Hostperson will ensure a positive first impression of the restaurant for guests through detailed cleanliness, set-up and ambiance control. They will maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features. The Hostperson will also up-sell and promote food and beverage offers at every available opportunity to maximize sales revenue, pick up and serve food and beverage orders, and ensure that food and beverage are served promptly to the guests once they are ready. A key aspect of the role is to try to remember individual patron’s names and their preferences to extend a personalized service and ensure that all food & beverage are served according to service standards. The Hostperson will clear and tidy up tables after the departure of patrons as quickly as possible, perform opening/closing side duties as assigned, and set all tables according to standards and procedures. They will also assist other Food & Beverage outlets with their operations during peak times or when required, apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP), and be well versed in hotel fire & life safety/emergency procedures. Maintaining a high standard of personal appearance and hygiene at all times is crucial, along with performing other reasonable duties assigned by the Management of the Hotel.
Requirements
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Good reading, writing and oral proficiency in English language
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
- Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Nice To Haves
- Ability to speak other languages and basic understanding of local languages will be an advantage
Responsibilities
- Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
- Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
- Try to remember individual patron’s names and their preferences to extend a personalized service
- Ensure that all food & beverage are served according to service standard
- Clear and tidy up tables after the departure of the patrons as quickly as possible.
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Benefits
- Premium preferred provider medical/drug/vision benefits at competitive prices
- Employer paid coverage for group life and accidental insurance coverage ($7,500)
- 401(k)/retirement saving plan & matching program
- 11 paid holiday/personal days per year
- 10 days of paid vacation that begin accruing immediately
- 50% discounts at hotel restaurants
- 30% discount on retail items at our Fairmont Store
- 30% discount of services offered in our Spa Without Walls
- Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
- Complimentary meals in our employee dining facility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
