Food Runner II (Internship)

AccorHotel•Kohala Coast, HI

About The Position

Experience a 3- to 5-week internship in a luxury resort environment, delivering exceptional guest experiences at outlets featuring authentic local and innovative cuisine. The Food Runner provides warm, personal, detailed service in a luxury, upscale, fast-paced environment; supports food and beverage service operations; and helps maintain the restaurant’s presentation, cleanliness, and service standards. The position is based at Fairmont Orchid, a luxury resort on Hawai‘i Island.

Requirements

Ability to focus on guest needs and remain calm and courteous at all times.
Good reading, writing, and oral proficiency in English.
Ability to work cohesively and collaboratively as part of a team.
Detailed and service-oriented, with attention to detail; self-motivated and energetic.
Provide the required State and Federal documentation to work in Food and Beverage, including Tuberculosis Clearance.
Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages; basic understanding of local languages is an advantage.

Responsibilities

Provide warm, personal, and detailed service to create unique dining experiences for guests.
Maintain restaurant cleanliness, setup, and ambiance to ensure a positive first impression.
Distribute and deliver food orders to the service floor and serve them to the correct guests at their tables.
Maintain knowledge of food and beverage services, contents, preparation methods, outlets, and hotel services and features.
Assist servers with properly garnishing menu items.
Maintain clean chinaware and monitor the quality and consistency of menu items being served.
Keep the service line station clean and orderly.
Requisition food condiments daily and maintain adequate stock of dishware, linen, and condiments for service operations.
Remember guests’ names and preferences when possible to provide personalized service.
Ensure food and beverages are served according to service standards.
Perform assigned opening and closing side duties and set tables according to standards and procedures.
Assist other Food & Beverage outlets during peak times or when required.
Follow hotel food safety and hygiene precautions, including HACCP standards.
Know and follow hotel fire, life-safety, and emergency procedures.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by Hotel Management.

Benefits

Medical, drug, and vision benefits through a preferred provider at competitive prices.
Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family members.
401(k)/retirement savings plan with matching program.
11 paid holiday/personal days per year.
10 days of paid vacation that begin accruing immediately.
50% discounts at hotel restaurants.
30% discount on retail items at the Fairmont Store.
30% discount on services at Spa Without Walls.
Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
Complimentary meals in the employee dining facility.