Food Programs Associate

Rosie's Place Inc•Boston, MA

1d•Onsite

About The Position

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding. OPPORTUNITY: The Food Programs Associate plays a key role in supporting Rosie’s Place’s mission by ensuring the smooth operation of our food services, including the Food Pantry and Dining Room. This position is responsible for distributing groceries and meals, maintaining food safety standards, supporting guests with dignity and respect, and assisting with the coordination of food-related logistics. The Food Programs Associate reports to the Food Programs Assistant Managers and works closely with the Food Programs Director and other team members.

Requirements

Strong commitment to social justice and the mission of Rosie’s Place.
Ability to work in a multicultural environment with individuals from diverse backgrounds.
Strong customer service and communication skills; ability to be assertive yet respectful.
Ability to lift 50 pounds, bend, reach, stoop, and stand for extended periods.
Ability to work independently and collaboratively in a team setting.
Strong organizational skills and ability to manage multiple tasks.
Ability to use computers and other office equipment

Nice To Haves

Experience in a food pantry, dining service, warehouse, or grocery setting preferred.
Multilingual abilities (especially Haitian Creole, Spanish, Cantonese, or Mandarin) are strongly preferred.

Responsibilities

Greet and assist guests in both the Food Pantry and Dining Room, ensuring a welcoming and respectful environment.
Explain pantry and dining room procedures to guests and help them navigate services.
Use the computer database to check-in guests and verify identity.
Distribute groceries and prepared meals, ensuring equitable access and adherence to food safety guidelines.
Organize and stock food donations and deliveries, sort and pack pantry items.
Maintain cleanliness and sanitation of Food Pantry and Dining Room areas in accordance with safety protocols.
Record daily logs, including refrigerator and freezer temperatures.
Provide guidance to Essential Service Workers and volunteers during shifts.
Support crowd management and address guest concerns or conflicts promptly and respectfully.
Share information about Rosie’s Place programs and external resources with guests.
Perform additional duties as assigned by the Food Programs Assistant Managers or Food Programs Director.