Food Operations Manager 3
About The Position
Sodexo's Campus Segment is seeking an experienced Food Operations Manager 3 – Campus Dining to join our dining leadership team at Hobart and William Smith Colleges in beautiful Geneva, NY. This position is ideal for a hands-on, customer-service–driven professional who thrives in a fast-paced, high-visibility university and hospitality environment. The Operations Manager will oversee the daily operations of a comprehensive and dynamic dining program that includes resident dining, multiple retail locations, catering services, and conferences & events. This leader will be instrumental in ensuring operational excellence, delivering an outstanding student dining experience, and supporting the continued growth of the HWS dining program.
Requirements
- Prior experience in higher education dining or large-scale food service operations
- A demonstrated ability to lead and motivate teams in a high-volume environment
- Strong commitment to hospitality, customer service, and student engagement
- Solid financial acumen, including labor management and cost controls
- Ability to implement Sodexo standards, procedures, and operational systems
- Excellent communication, client relations, and organizational skills
- Experience in training, coaching, and developing employees
- A proactive, hands-on management style with the ability to problem-solve and adapt
- Bachelor’s Degree or equivalent experience
- 3 years management experience
- 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Responsibilities
- Oversee daily operations across resident dining, retail, catering, and event services
- Provide strong, visible leadership focused on service excellence and operational standards
- Partner with the General Manager to support strategic initiatives and overall program success
- Lead, train, and develop a diverse team of frontline staff and supervisors
- Maintain high levels of customer satisfaction and build strong client relationships
- Manage financial performance, including labor, food costs, inventory, and forecasting
- Ensure compliance with safety, sanitation, HR requirements, and Sodexo policies
- Support menu execution, programming, and hospitality initiatives campus-wide
- Assist with conferences and special events to ensure seamless service delivery
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
