Food Operations Manager 3
About The Position
Lead Patient Dining Excellence at One of Connecticut’s Premier Healthcare Systems. Sodexo is seeking an experienced Food Operations Manager 3 to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. This highly visible leadership role is responsible for overseeing patient dining services and driving operational excellence in a fast-paced acute care environment. The Food Operations Manager 3 will report directly to the Client Executive 2 and provide leadership for patient service operations, including menu development, diet office oversight, patient satisfaction initiatives, regulatory compliance, and frontline team development. This leader will work closely with Patient Experience Managers, clinical teams, and hospital leadership to ensure an exceptional patient dining experience and achieve key operational and financial objectives. This is an outstanding opportunity for a healthcare food service professional who is passionate about patient care, operational excellence, and developing high-performing teams.
Requirements
- Strong leadership skills with the ability to inspire, coach, and develop teams
- Excellent communication and relationship-building abilities
- Experience managing patient dining services, diet office operations, or healthcare food service programs
- Knowledge of nutrition, therapeutic diets, and patient meal service operations
- Demonstrated success achieving operational, financial, and customer satisfaction goals
- Commitment to delivering exceptional service and creating positive patient experiences
- Bachelor’s Degree or equivalent experience
- 3 years minimum management experience
- 3 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Nice To Haves
- Experience in healthcare food service management strongly preferred
- Passion for living Sodexo CARES values: Compassion, Accountability, Respect, Enthusiasm, and Service
Responsibilities
- Lead daily patient dining and food service operations in a large acute care hospital setting
- Oversee menu development and diet office operations to ensure accuracy, efficiency, and regulatory compliance
- Drive patient satisfaction through meal rounding, service recovery, and continuous improvement initiatives
- Collaborate with clinical, food service, and interdisciplinary teams to enhance the overall patient experience
- Conduct tray assessments to ensure food quality, presentation, and meal accuracy
- Monitor and achieve key performance indicators (KPIs), operational goals, and budget expectations
- Ensure readiness for regulatory inspections, audits, and Sodexo Gold Checks
- Recruit, train, mentor, and develop frontline employees and supervisors
- Foster a culture of safety, accountability, and service excellence
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
