Food Operations Manager 1

Sodexo Careers•Beachwood, OH

4d•Onsite

About The Position

The Food Operations Manager 1 position is located at UH Ahuja Medical Center in Beachwood, OH. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Requirements

Have a background in food service or culinary management
Proven ability to mentor, train, and coach frontline employees
Can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
Prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
Have exceptional organization, attention to detail, and a self-starter mindset
Associate's Degree or equivalent experience
2 years minimum management experience
1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Create and deliver innovative and enriching cafe experiences for patients, family and staff daily
Have oversight of day-to-day operations
Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
Oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
Perform tray assessments to ensure food quality and presentation and tray accuracy
Deliver high quality food service
Manages cash handling protocols & control procedures according to Sodexo policies
Mentor, develop, and retain frontline staff
Develop and maintain client and customer relationships