Food & Nutrition Services - Eligibility Caseworker I
About The Position
The Food & Nutrition Services Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. It helps eligible low-income households buy the food they need for a nutritionally adequate diet. We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Foodstamps) for new applications or re-determinations (or reviews) of ongoing cases. The FNS Eligibility Caseworker interviews individuals either by phone or in person to obtain the necessary information to determine eligibility.
Requirements
- High school degree or GED
- Two years of related experience
- Equivalent education and experience are accepted
- Adaptability
- Accountability and integrity
- Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
- Strong Attention to detail
- Stress tolerance
- Customer Service oriented and values Client diversity
- Excellent Communication (verbally and written)
- Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
Nice To Haves
- Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
- Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
- Experience assessing the financial capabilities and need for financial assistance (Financial Counseling)
- Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
- Experience working with the homeless population
- Spanish language skills
Responsibilities
- Assessing client's situation and provide appropriate information about economic benefits
- Referrals to community resources and other services
- Enter all required data into computer system in order to authorize benefits
- Requests the verification needed to determine eligibility according to program policy
- Evaluates the information provided and makes eligibility determination.
- Must meet established performance standards regarding quantity and quality of work .
- Responsible for providing back up to other case managers
- Work reports, provide accurate and timely documentation
- Utilize document management system for caseload management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
