Food & Nutrition Services - Eligibility Caseworker I

County of Wake, NC • Zebulon, NC

2d • $26 - $34 • Onsite

About The Position

The Food & Nutrition Services Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. It helps eligible low-income households buy the food they need for a nutritionally adequate diet. We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Foodstamps) for new applications or re-determinations (or reviews) of ongoing cases. The FNS Eligibility Caseworker interviews individuals either by phone or in person to obtain the necessary information to determine eligibility.

Requirements

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted
• Adaptability
• Accountability and integrity
• Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
• Strong Attention to detail
• Stress tolerance
• Customer Service oriented and values Client diversity
• Excellent Communication (verbally and written)
• Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)

Nice To Haves

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Experience assessing the financial capabilities and need for financial assistance (Financial Counseling)
• Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Experience working with the homeless population
• Spanish language skills

Responsibilities

• Assessing client's situation and provide appropriate information about economic benefits
• Referrals to community resources and other services
• Enter all required data into computer system in order to authorize benefits
• Requests the verification needed to determine eligibility according to program policy
• Evaluates the information provided and makes eligibility determination.
• Must meet established performance standards regarding quantity and quality of work
• Responsible for providing back up to other case managers
• Work reports, provide accurate and timely documentation
• Utilize document management system for caseload management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED