Food Captain

Circle K•Crosby, MN

1d•$15 - $18

About The Position

The Food Captain serves as the store’s food category expert and ensures food operations are carried out to maximize sales, reduce waste, and improve foodservice profitability. The role supports foodservice execution, including production, replenishment, ordering, organization, sanitation, food rotation, merchandising, and customer service. The Food Captain trains, coaches, and supports store associates and operations teams on foodservice practices and new programs. This includes planning and conducting food sampling, leading training and refresher sessions, and serving as the go-to resource for questions about food products and services. The position also monitors shrink, helps maintain product availability and presentation, and works with BUQAS training personnel to identify training needs and recommend actions based on visits. The role operates within budgeted expectations.

Requirements

High school diploma or equivalent.
Education or instructional experience, or equivalent retail training experience.
At least 2 years of experience working in fast-moving consumer goods retail and/or the foodservice industry.
Experience in training, leadership, and team building.
Skills in collaboration, cooperation, communication, and organization.
Food Manager Certification; approved certifications include ServSafe and NRFSP.
Strong written and verbal communication skills in English.
Customer-service orientation and excellent customer service skills.
Ability to consistently deliver within deadlines.
Ability to communicate effectively, both verbally and in writing, with customers, management, associates, and vendors.

Nice To Haves

Leading or supervisory experience.

Responsibilities

Serve as the food category expert and go-to resource in the store for employee questions about food products and services.
Ensure food operational execution in the store to maximize sales and reduce waste.
Train, teach, and coach store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service.
Plan and execute food sampling for employees and customers.
Conduct in-store training for store employees and operations teams on new foodservice programs, following an established train-the-trainer program.
Follow up with employees and conduct refresher training as needed.
Ensure foodservice areas are stocked and food is rotated using the FIFO method.
Ensure food items are displayed according to the current Planogram provided by the Business Unit.
Order or assist with ordering food products to reduce out-of-stocks and improve shrink.
Monitor shrink while improving sales to maximize foodservice profit.
Identify training needs, recommend actions, and collaborate with BUQAS training personnel to ensure foodservice training programs are delivered.
Follow food safety practices and procedures.
Conduct needs analysis and provide recommended actions based on BUQAS visits.
Operate within budgeted expectations.