Food Captain
About The Position
The Food Captain is responsible for ensuring all food operational execution in the store to maximize sales and reduce waste. This role involves training, teaching, and coaching store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service. The Food Captain will be the go-to person for employees with questions about food products and services, and will plan and execute food sampling. They will also conduct and lead in-store training on new Foodservice programs, follow up with refresher training, and ensure foodservice areas are stocked and food is rotated using the FIFO method. Food items must be displayed according to the current Planogram. The role involves ordering or assisting in ordering food products to reduce out-of-stocks and improve shrink, while monitoring shrink and improving sales to maximize foodservice profit. Collaboration with BUQAS training personnel is key to ensuring training programs are delivered effectively. The Food Captain must also adhere to food safety practices and procedures, conduct needs analyses, provide recommended actions based on BUQAS visits, and operate within budgeted expectations.
Requirements
- Minimum 2 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry
- Experience in training, leadership, team building
- Skills in collaboration, cooperation, communication and organization
- Food Manager Certification, Approved certifications include ServSafe and NRFSP
- Strong communication skills in English, both verbally and written. French skills in Quebec Provinces
- Customer service-oriented / excellent customer service skills
- Consistently delivering within deadlines
- Communicates effectively (written and oral) with customers, management, associates, and vendors
Nice To Haves
- Leading or supervisory experience desired
Responsibilities
- Ensures all food operational execution in store are followed to maximize sales and reduce waste.
- Train, teach and coach store associates on Food execution, production, replenishment, ordering, organization, sanitization and customer service
- Be the go-to person in store for employees with questions connected to food products and services
- Plan and execute food sampling for employees and customers
- Conduct and lead in store training, for store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program
- Follow up with and conduct refresher training activities for store employees as needed
- Ensure foodservice areas are stocked and food rotated using FIFO method of food rotation
- Food items are displayed using current Planogram provided by your Business Unit
- Order or assist in ordering the food products to lower Out Of Stocks and improve Shrink
- Monitor shrink while improving sales, to maximize foodservice profit
- Identify, suggest, train, and continuously collaborate with BUQAS training personnel, ensuring that the manager and store employee Foodservice training programs are delivered
- Food safety practices and procedures
- Conduct needs analysis and provide recommended actions based on BUQAS visits
- Operate within budgeted expectations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
