About The Position

The Food & Beverage Team Leader leads a guest-focused team responsible for keeping food and food-service products fresh, in stock, available, accurately priced, properly signed, and safely presented. The role supports department sales and guest experience goals through workload planning, inventory management, food safety, merchandising, pricing, promotions, and efficient store operations. The Team Leader assigns and prioritizes daily work, monitors execution and business results, coaches and develops team members, and partners with store leadership and vendors. The position may also support guest services, store-level leadership on duty, adult beverage compliance, and Starbucks or Pizza Hut standards where applicable. It requires a flexible schedule and regular work in active, physically demanding store environments, including areas with refrigeration or freezer conditions.

Requirements

  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Strong interest in and knowledge of the Food & Beverage business.
  • Ability to lead and hold others accountable.
  • Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
  • Ability to work independently and as part of a team, manage workload, and prioritize tasks independently.
  • Ability to stay focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
  • Welcoming and helpful attitude toward guests and team members; effective communication skills.
  • Ability to access all areas of the building, interpret instructions and reports, and accurately handle cash register operations as needed.
  • Ability to climb ladders as needed and safely scan, handle, and move merchandise, including frequently lifting or moving items up to 44 pounds without additional assistance.
  • Flexible availability for varying hours and shifts, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
  • Ability to work in refrigeration and freezer conditions and around common allergens, and to work in varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
  • Ability to remain mobile for the duration of scheduled shifts, which may vary in length.
  • Previous retail and/or food experience is preferred but not required.
  • Food Safety Manager Certification and applicable Starbucks and/or Pizza Hut training or certifications are required where applicable.

Nice To Haves

  • Previous retail and/or food experience.

Responsibilities

  • Deliver an Easy, Inspiring and Friendly guest experience and ensure team members understand and consistently meet guest experience and operational expectations.
  • Observe team performance, provide feedback, recognize strong work, and hold team members accountable.
  • Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
  • Plan and execute daily and weekly workload to support department and store sales goals, guest engagement, merchandising, pricing, display changes, sampling, and promotions.
  • Assess Food & Beverage and Food Service backroom and sales-floor areas using daily standards walks; identify business needs and follow up on trends in reporting.
  • Set clear goals and expectations with guidance from the direct leader and hold team members accountable for meeting them.
  • Communicate and collaborate with store leadership, using daily check-ins and check-outs to support sales performance and workload delivery.
  • Maintain fresh, full, food-safe areas through inventory management, area routines, and food safety policies and procedures.
  • Assign daily tasks according to planned workload and guest traffic, validate progress, and follow up on prioritized tasks and production routines.
  • Develop team skills through coaching, training, development, and daily interactions; lead by demonstrating best practices.
  • Lead team huddles to communicate priorities and trends using store reporting and headquarters communications.
  • Build vendor partnerships and ensure delivery, merchandising, brand standards, and reliable in-stock conditions.
  • Place store-initiated orders according to best practices where applicable and stay current on relevant products and trends to educate team members.
  • Support and participate in hiring and onboarding processes.
  • Support backup cashiering, order pickup, and Drive Up duties while following applicable laws and compliance requirements.
  • Become a subject matter expert in applicable adult beverage laws and help protect the store’s liquor license.
  • Where applicable, uphold Starbucks and Pizza Hut brand standards, partner with Starbucks district management, attend required planning and business meetings, and complete required training or certifications.
  • Promote ethical conduct, safety, and compliance; model safe behavior, identify and correct hazards, support incident response, and report or investigate injuries promptly and accurately.
  • Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
  • Promote inclusivity by valuing diverse perspectives and creating respectful, equitable experiences.
  • Follow key-carrier safe and secure processes and occasionally assume store-level leader-on-duty responsibilities during assigned shifts.
  • Address store emergency and compliance requirements and perform other duties based on business needs.

Benefits

  • Eligible team members and dependents may receive medical, vision, dental, and life insurance.
  • 401(k).
  • Employee discount.
  • Short-term disability and long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
  • Additional financial, education, and well-being benefits may be available to eligible team members.
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