Food & Beverage Supervisor - Atlantic Oceanside Hotel and Event Center

Witham Family Hotels•Bar Harbor, ME

6d•Onsite

About The Position

The Atlantic Oceanside Hotel and Event Center is seeking a dedicated Food & Beverage Supervisor to join their team. This is a full-time, year-round role where the supervisor will support the daily operations of the food and beverage outlets and serve as Manager on Duty during assigned shifts. The role involves overseeing dinner service, supporting breakfast operations, leading front-of-house team members, and acting as a key resource for guests and staff. Collaboration with department leaders is essential to ensure exceptional guest experiences, maintain service standards, and contribute to the overall success of hotel operations. Witham Family Hotels emphasizes a supportive, family-like workplace and is recognized as one of the Best Places to Work in Maine and an Inclusive Workplace.

Requirements

Previous restaurant, hotel, or food and beverage supervisory experience preferred.
Strong leadership, communication, and interpersonal skills.
Ability to work efficiently in a fast-paced hospitality environment.
Knowledge of POS systems and cash handling procedures.
Strong problem-solving and decision-making abilities.
Professional appearance and guest-focused attitude.
Ability to stand and walk for extended periods.
Ability to lift up to 50 lbs occasionally.
Flexible availability, including mornings, evenings, weekends, and holidays.
Positive attitude and team-first mindset.

Responsibilities

Supervise front-of-house operations during assigned restaurant shifts.
Ensure smooth, efficient, and professional service at all times.
Monitor dining room flow, guest satisfaction, and service standards.
Assist with opening and closing procedures for restaurant outlets.
Ensure cleanliness, organization, and proper setup of dining and service areas.
Support bar operations, including service standards and inventory control.
Provide breakfast leadership coverage on scheduled days off for the Breakfast Manager.
Work closely with the Breakfast Manager and restaurant leadership team to maintain consistent service standards across all meal periods.
Serve as Manager on Duty during assigned shifts, acting as the primary point of contact for operational and guest-related concerns.
Respond to guest concerns and service recovery situations promptly and professionally.
Communicate effectively with Front Desk, Housekeeping, Maintenance, and Kitchen teams.
Monitor safety, security, and overall hotel presentation throughout the property.
Make operational decisions in the absence of department managers.
Supervise and support servers, hosts, bartenders, and support staff.
Assist with training, coaching, and performance feedback.
Lead by example through professionalism, teamwork, and guest engagement.
Ensure team members follow company policies, grooming standards, and service expectations.
Assist with shift assignments and labor management.
Greet and engage with guests to ensure an exceptional dining experience.
Anticipate guest needs and maintain high hospitality standards.
Handle guest concerns with urgency and professionalism.
Promote hotel amenities, restaurant offerings, and special events.
Assist with inventory management and ordering as directed.
Monitor cash handling and point-of-sale procedures.
Complete shift reports and communicate operational updates.
Ensure compliance with health, safety, sanitation, and liquor laws.
Support overall operational efficiency and profitability goals.

Benefits

PTO (Paid Time Off): Earn up to 136 hours in your first year.
Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
Dental & Vision Insurance: Dental plan with up to 4 cleanings a year; 80% cost covered. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: Company covers the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee referred.
Employee Discounts: Hotel stays, dining, and spa services at their properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration.