Food & Beverage Supervisor

HEI Hotels & Resorts • Braselton, GA

23h • Onsite

About The Position

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. The Food & Beverage Supervisor monitors server’s adherence to all service standards, supervises guest service, assists in developing training manuals, and performs all restaurant duties. This role involves assisting in on-boarding new associates, coaching them, performing pre-shifts, communicating hotel happenings, setting shift standards, discussing opportunities and wins, monitoring and communicating survey responses, overseeing communication board compliance, and monitoring side work duty completion. The supervisor also monitors attendance, associate breaks, and time logs. They assist in serving, bartending, and hosting as needed, maintain the bank, read and prepare daily communication sheets, and ensure cleanliness and proper setup of the bar, service stands, aisle areas, and tables. The position requires following ECOSURE guidelines, abiding by liquor requirements, obtaining Tips certification, assisting with beverage requisition processes, and communicating daily with the restaurant manager. They will consult with clients for private events, assist management with beverage control, inventory, month-end requirements, menu development, and outlet marketing efforts. Additionally, the supervisor generates and monitors reports, formulates spreadsheets and presentations, executes special projects, and assists in the payroll process.

Requirements

• High School Diploma or equivalent required.
• Knowledge of Food & Beverage operations.
• Ability to use point of sale.
• Ability to communicate Excel, Word, Power Point, spreadsheet
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

• Hotel experience preferred.

Responsibilities

• Monitor server’s adherence to all service standards.
• Supervise service of guests, watchful of guest cues, body language, needing service.
• Assist in developing training manual for all positions overseen.
• Ability to train and perform all restaurant duties
• Assisting in on-boarding of new associates
• Coaching associates with a positive demeanor and helping them reach their potential
• Perform pre-shifts, communicate hotel happenings, set standards of the shift, discuss opportunities and wins from previous shift.
• Monitor and communicate Medallia, survey, responses in pre-shift
• Oversee Communication board compliance
• Oversee and monitor side work duty completion.
• Monitor Attendance Compliance, record infractions and report
• Oversee, Monitor associate breaks
• Oversee, monitor time logs
• Assist in serving, bartending, host(ess) as needed
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check Bar for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Follow ECOSURE guidelines
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Tips certification
• Assist in compliance of Beverage requisition process.
• Sign off on requests and delivery.
• Communicate daily with restaurant manager regarding special events, house counts
• Consult directly with Clients in organizing, planning private events in restaurant.
• Be the primary contact.
• Assist Management in beverage control, inventory and all month end requirements.
• Assist management in beverage, food menu development
• Assist management in outlet marketing efforts, seasonal specials, special of the day, off site events, representation of outlet
• Generate and monitor reports, data as needed for DOFB
• Formulate excel spreadsheets, power point presentations, as needed for DOFB
• Executing any special projects in time assigned
• Assist in payroll process as designated by FB management
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rule.
• Perform any other job related duties as assigned.

Benefits

• Discount hotel stays
• Discount spa services
• Discount golf
• Discount food and beverage
• Discount retail
• Access to the YouDecide® discount program
• Negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans
• Competitive Medical programs through Anthem Blue Cross Blue Shield
• Competitive Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation programs
• Sick programs
• Holiday programs
• Pet insurance through the ASPCA
• Supplemental Life insurance
• Spousal Life insurance
• Child Life insurance
• Short-Term Disability plans
• Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Hotel Room Discount programs
• Market-leading compensation packages
• Generous PTO and flex-time initiatives
• Outstanding career development and advancement opportunities
• Job-appropriate assets and resources
• DailyPay (access to earnings when wanted)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees