F&B Supervisor - The Monarch Hotel
About The Position
The Food & Beverage Supervisor supports the daily operation of the restaurant, bar, and food & beverage outlets by leading frontline team members during assigned shifts. This role is responsible for maintaining service standards, supporting guest satisfaction, ensuring operational readiness, and serving as a resource for team members throughout service. The Food & Beverage Supervisor works closely with management to ensure smooth day-to-day operations while fostering a positive and engaging guest experience. This position serves as an entry-level leadership role and provides a development path toward Floor Manager and future management opportunities.
Requirements
- Minimum 1-2 years of experience in a restaurant, bar, hotel, or hospitality environment.
- Demonstrated ability to provide excellent guest service in a fast-paced environment.
- Food Handler Certification required.
- Strong guest service and hospitality mindset.
- Positive attitude with the ability to motivate frontline employees.
- Effective communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to remain calm and composed during high-volume operations.
- Strong attention to detail and organizational skills.
- Ability to follow established procedures and support operational consistency.
- Team-oriented approach with a commitment to collaboration and accountability.
- Basic computer and POS system proficiency.
Nice To Haves
- Previous lead, trainer, captain, or supervisory experience preferred.
- Responsible Beverage Service (RBS) Certification preferred.
- Experience in lifestyle hospitality, nightlife, hotel food & beverage, or upscale dining environments preferred.
Responsibilities
- Support daily food and beverage operations and assist in maintaining service excellence throughout assigned shifts.
- Lead by example through professional appearance, hospitality, teamwork, and guest engagement.
- Supervise frontline team members including servers, bartenders, hosts, food runners, and support staff as assigned.
- Assist with opening, closing, and side work procedures to ensure operational readiness.
- Monitor dining room, bar, and guest areas to ensure cleanliness, organization, and compliance with company standards.
- Address guest concerns and requests promptly, escalating issues to management when necessary.
- Communicate operational updates, guest needs, and service concerns to management.
- Assist in training and onboarding new team members.
- Reinforce service standards, policies, and procedures through ongoing coaching and support.
- Monitor employee attendance, punctuality, and adherence to workplace standards.
- Support inventory controls and communicate supply or product shortages.
- Ensure compliance with food safety, sanitation, health, and alcohol service regulations.
- Participate in pre-shift meetings and communicate daily priorities to team members.
- Assist management with special events, large parties, promotions, and high-volume service periods.
- Complete assigned reports, checklists, and shift documentation accurately and in a timely manner.
- Perform other duties as assigned by management.
Benefits
- 401(k)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
